Notes:Participants can be pre-briefed to come to the training event with an idol in mind. Jimmee John should not have been stealing your lunch. 11:17:38 I used 'course introduction' with a group on a departmental awayday. We believe in a lean, information packed user experience. Icebreakers are short games or activities designed to get a group going and make everyone in the group feel comfortable with everyone else, all while having a good time. We use the witches of glum as a useful exercise in the induction programme. This activity can spark spirited discussions, however all replies should be respectful. However, with this exercise, it is easy to explain the logic behind the exercise to even the most analytical delegate. Two truths and a lie | 4. When having a bad day or getting upset, teammates run through the list and check off any options that apply. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Everyone knows the Goldilocks tale and this existing knowledge really helps drive the learning points home. Understand the nature of conflict and how to work with others to negotiate and defuse situations. - Great starting point for conflict management exercises. Aims: To encourage the team to think about the team's strengths and weaknesses. To identify behaviour that the team needs to change. 1. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. A cold wind blows for anybody who does not like to argue. This is great to use for Presentation skills, Train the Trainer, Assertiveness and Selling Skills. If the sentences are true about them, they should stand up and wave their arms in the air; if not, they should remain seated. Explain to participants that people often come to a conflict-resolution What I particularly like about this exercise is that it can be adapted to use in a variety of different sessions. It promotes the ability to navigate down the middle for a solution. Place the issue in a circle at the center of the board. Notes:This exercise is designed for teams that normally work together. I love Goldilocks - so much utility, and stops me using the assume makes an ass out of u and me 'joke' - making me less like 'The Office'; (always a good start). This made a considerable difference to the atmosphere and energy levels within the group. Having now used this as my first resource from Trainers' Library I certainly have confidence in using more. In total, allowing for discussion, we recommend allowing 30 minutes for completion. Deserted island | 8. 2. Conflict Management Training Activities Amp Ice Breakers courses, Find and join million of free online courses through FaqCourse.com. The topic for the presentation was Diversity for Dummies. For teachers, educational administrators The aim of the dialogue is to reach mutual understanding while valuing the strengths of the other persons position. Guest Contributions - Conflict Management and Conflict Resolution, How Fighting Dirty At Work Can Be A Career Stopper. Everyone will know how much he contributed individually but no one will know how much anyone else, from their own team or the other, contributed. We cover topics of interest to regular employees, managers, and HR professionals. Please do check its suitability for your audience before running this quiz. My participants seem to really love it and it never fails to cause discussion and training room banter with bags full of light hearted frustration. Time:This exercise will take about 15 minutes to complete. Ive since trialled your Witches of Glum on a group of B1-C1 level participants (Italian professionals, from the same company). 5. I then get them to analyse what should be included in the Minutes using ABCD eg what's vitally important (the Absolutes), what are the Basics or the Background to the story, what adds Colour to your minutes to bring the story to life - and what can be left out (the Dumps - eg Christina, the wheelchair etc). You'll Need:Nothing, other than the materials provided. Why? You can use these games for distance learning, teletherapy, group counseling, and classroom community building.Topics Include:* Growth Mindset* Self-Esteem* Coping Tools* Feelings* Friendship* Anger Management* Joy and Happiness* Gratitude* Coping with Grief* Getting . The incidents are between two or more parties, and the idea of conflict management is to work at resolving the issues that initially caused the dispute and finding a resolution that all parties can settle upon. Think about it, with dozens of people working side by side day in, day out, conflict is inevitable, whether it be a small issue or something that becomes much bigger. Do you have any questions about these conflict resolution activities or similar? Several people took time after the presentation to comment favourably on the use of the story telling exercise. Blow Wind, Blow! The question is, which ones will work the best for your organization? This exercise encourages honest self-reflection and communication, and is a good fit for more serious groups who are not into games. Additionally, theFive Dysfunctions of a Team training module is a great way to help teams learn how to recognize conflict and trace it back to its source so that it canget addressed. Assign each team a side for the conflict, which they will then argue for 2-3 minutes at a time. When they're done right, icebreaker activities can yield some meaningful and sometimes bankable results, such as: Improved communication and interaction between employees Shortened onboarding and training time Stronger teams Enhanced team bonding Better decision-making and problem-solving Increased engagement Reduced turnover This is a great little exercise that really demonstrates to the delegates how readily assumptions are made and how guilty of it they are. It's a great way of illustrating that we're not as good at listening as we think we are. Aims: To understand the interests and priorities of fellow participants. To identify the benefits of getting to know those we interact with at work. I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. Each pair has 5 minutes to win the argument. You found our list of the best conflict resolution ideas. You want as many points as you can get and don't care about anyone else. This simple activity requires one prop: a colorful, distracting rope. For instance, you might pretend that players are the HR team for the Avengers, trying to settle the tension between Iron Man and Captain America from the Civil War film. Click the image to learn more from the Amazon page. In total, allowing for discussion, we recommend allowing about 40 minutes for this module. Conflict resolution is a critical skill in the workplace. Company Number: 06680497 VAT Number: 422947194. What they expect regarding how those needs are met at the workplace, and the relative priority of these expectations, is at the heart of this exercise. You'll Need: 2 different colour pens for each participant (to complete the handout). Aims: To test listening skills. To illustrate the dangers of making assumptions. To encourage participants to think about how they can check their understanding of information they receive. Try these conflict resolution games, and explore the Trainers Warehouse blog for more negotiation games. However, they soon learnt what a trap that assumption is when they then couldn't correctly answer the ensuing questions. Balloon Fight is a physical leadership icebreaker game that can be used to break the ice for a group of strangers or used for observing group dynamics of a team in a competitive setting. As in, "You heard 'you're working too slow,' but I meant 'I need to know a timeline so I can plan the rest of my day.'". I've used it with new recruits to customer service teams and with senior managers in a local council. We have been using this activity in our Equality and Diversity sessions to demonstrate what happens when we make assumptions or go into something with a preconceived 1. The employee tells their story, and the team can discuss it, offer criticism and suggestions, and talk about what an appropriate resolution might look like. 2. I work for a small voluntary sector organisation with 5 full time and 2 part time staff. It is also a useful addition to Emotional Intelligence training. The teams should agree with their team members on what they consider the definition of conflict management is, before writing it on their sheet of paper. Fantastically effective exercise. FIND THE COMMONALITY The game is a perfect team bonding game. Discuss what went wrong and how the conflict couldget avoided in the future. It is foolproof, fast and fun. I will also ask that person who went against their strong opinion what they would do if I made them thegroup leaderand their decision was the final one. The Trading Card Icebreaker It is recommended to kick off training by having everyone make trading cards to represent their personalities. The teams will each have 10 minutes to decide how to fairly split the total of the pot amongst everyone in the room. Its a good influencing skills example as well. Aims: To encourage participants to think about the behaviours exhibited by assertive people. To encourage participants to think about the characteristics of submissive and aggressive behaviours. Ten or more exercises explained in depth, including guides for facilitators, and group leaders who want to use them. As a trainer, I really enjoyed behind able to pick something up and run with it. This is accomplished through . At the end of the two rounds, start a discussion. If you are offering conflict management training, these 5 activities should be useful for you. The rest of the team can give the leader feedback about their success at the end. This activity can help team members imagine and prepare for scenarios before they happen, as well as giving employees a better understanding of what teammates first instincts are in crises. These stories can function as team conflict resolution exercises. Aims: To explore why difficult conversations can be necessary and form part of healthy working relationships. Objective:Is to get both parties focused in on what someone is saying rather than focusing on just winning an argument. The Witches of Glum exercise has been used within our customer service course. Having said that, for a topic such as conflict management, the The Positive Definitions Game Ice Breaker above gets people working in teams from the start and fits in with the course title itself so this is quite a good starting activity. Andrew Pickin, Director, Motiv8 Development Ltd. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Team building content expert. - Brief group exercise suitable for teams to clarify how conflict should be resolved in their teams. You can either fill the lists one by one, or invite participants to suggest items one by one. In this activity, teams map out the development of an issue. I could also work on what the activity could offer much more. Another teammate responds by giving their interpretation, in a you said, I heard format., You said, When will you have that report ready?. Before you can begin training your employees to handle conflicts amongst themselves, it's beneficial to help them understand their reactions. The problem with stereotyping also arose - which led into discussion about issues with stereo-typing internal and external clients. The key learning for them came from the fact that they should always listen to what's being said, without making assumptions or listening from their perspective, as the speaker may go off on a tangent that they didn't expect. 2. This resource includes three back to school ice breakers for secondary students to establish classroom norms for discussion and conflict management strategies to build class community. Help everyone speak up and be heard. Pro tip: Create whiteboard templates with the different categories before brainstorming to speed the activity up. It Takes A Village To Teach A Child I have used this exercise many times as part of communication skills modules on leadership development programmes. The Big Book of Conflict-Resolution Games - Washington State University No one knows how much the activity leader contributed either. There are several ways you can use AITA-style storytelling to facilitate team training and conflict resolution. You'll Need: Nothing other than the materials provided. Aims: To encourage participants to share information about themselves. To explore values and beliefs. To build rapport among participants. Also, the decision of the group must be unanimous. Time:This exercise will take about 15 minutes to complete. I used the Goldilocks story in some customer service training. Facebook This is one of my favourite activities; I use it in my Telephone System/Call Handling training where it is very important for people to listen to what others are saying on the telephone. Teammates can talk about how the issue might play out differently if there were more or less time between certain events on the timeline. Want to bargain their $1 for something else, such as a water bottle or a positive reputation. You'll Need: A single apple (or other type of fruit) for your participants to see. You can take real AITA scenarios and act them out, with the same analysis and judgment at the end. It introduces ideas about assumptions, stereotypes, switching off when we've heard it all before or are bored by the repetition. Name That Tune Themed Meetings Guess the Childhood Photo Zoom Photo Ops Hobby Webinar One Word Pop Quiz Birth Map Movie Pitch Stretch Break Rose, Thorn, Bud In fact some things can have completely different opposite connotations. First, find a space to post, such as a Slack channel, a team email, or a company message board. However, assumptions are made that are never stated. Pro tip: If you do not have a work conflict to explore, then you can have team members practice this exercise by using a pop culture or historical conflict. Paul helps the team at Symonds Training build and focus on providing high-quality training materials packages and programs for trainers, classroom teachers and HR departments. Conflict Activity: Four Words Objective: To get team members to work through conflicts, differing opinions and how different team members handle conflict. Respondents typically give reasoning behind their judgements. Vet the stories you use before you use them. Some examples: "The king could no longer walk". Explain to the group that you are going to read a set of sentences. Aims: To help participants understand the impact of their behaviours on others and the part they can play in developing and improving difficult relationships at work. The activities and assessments above all help do this in various ways. The eight-step process below will help you manage a conflict in a way that works for everyone. What a lovely exercise. A review has not been posted for this item. copyright 2003-2023 Study.com. Closed questions are those that require just a yes or no answer. library Rss. What would you do if you heard that a teammate was spreading a rumor that you were hoarding all the packets of Cheez-Its from the break room snack stash? - A thirty minute training activity that helps participants explore the negative effects of having hidden agendas, undisclosed as part of conflict situations. You should pick a pop culture reference that is well-known, or one that is summarized in a short clip. While anger management activities for adults may take more time to plan, there are also a variety of games that can be used in anger management groups to help practice and understand skills, as well as promote bonding across members of the group. Bad Resources Removed Dec. 10, 2012. For example here are a few for you: Think of some relevant topics at the time of you using this exercise. Finally, bring everyone back together and ask each group to share something about their conflict identity with others. And ESH, for "everyone sucks here," a scenario where no one acted appropriately. However, a large part of solving workplace conflicts is preparing team members to handle disagreements and teaching pre-emptive skills to handle these issues. Dizzy Debates are perspective exercises. I have used this in call handling training as well as to reception staff. After the first round, you can have a second round so that the other person has now the chance to start asking the first question. I have read the questions out from the materials and this worked just as well as writing them all out on the flip chart. The follow-up question must be connected to the previous question. The Positive Definitions Game Ice Breaker Activity: 20 to 30 minutes. Here is our list of the best conflict management games to play at work. Clear Communication? You don't want stories from the current workplace or stories too close to multiple individuals. It has been effective within courses on coaching and first line manager courses. Copyright 2000 - 2016 Robert Bacal. Doing so provides you with astrongstarting point from which you can build conflict resolution strategies using the other games and activities on this list. Aims: To help participants learn something about their fellow participants, including something about what is important to them. A great start to a session! (Added: 15-May-2012 Hits: 9287 ) 4-word-build, A Conflict Resolution Exercise and Teamwork Exercise Let's dig in! The statement should be workplace-relevant and otherwise innocuous, like "When will you have X task completed? Statements might include: To unlock this lesson you must be a Study.com Member. Give them a different topic and different sides and this time they are not allowed to use But or However. Just because they look scruffy doesnt mean that they may be poor. The other person will then either just answer the question or answer and follow up with another question, but which must build on the previous question. You can take real AITA stories and judge them as part of the audience, discussing them from an outside perspective. I'm in danger of over-using this fantastic exercise! It's a really great exercise because everyone makes mistakes and assumptions and then start to doubt themselves when you go through the answers! It served a couple of purposes it fulfilled the aims outlined on the site, but also helped new starters to recognise that no matter what their previous experience they still have opportunities for learning new things and that they may have a black spot here and there in which they assume knowledge that they may not possess. How did you come to an agreement? Download it NOW! Each group will start its own pot of money. 28-Jul-2017 One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened. You'll Need: A piece of string/rope that is approximately 4 metres long. You can have players vote on certain actions multiple-choice style in a poll, or call on players to share answers out loud. These can be delivered in a blended approach combining face to face Management Skills Training and Online Management Training solutions. If questioned, I have had the entire group turn their decision around. A dialogue instead is about understanding and cooperation. Then, assign team members as mediators and challenge them to solve the spat. A simple, yet effective exercise, I like the fact that it uses Goldilocks, a story which most of us will be aware of from childhood. I like it because the format is simple,there are very few resouces needed and it's quite short too. Give it a go, youll love the results! Symonds Research, 11 Hermitage Street, Crewkerne, Somerset TA18 8ES, UK. Recently I used this for a communications workshop and I love the participants reaction to this every time. Enrolling in a course lets you earn progress by passing quizzes and exams. Posters should reply so that all team members can see the answers. To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. Such activities can also improve focus, increase self-awareness, help regulate emotions, and reduce anxiety. The 'expectations of each other' allowed discussion of acceptable and desirable behaviour to be clearly stated in a department where several staff members are overbearing and dominatiing in such meetings usually. This activity is great to disarm all participates from a we know it already stance to actually join in and actively participating. For us to work well in groups, we need to establish a level of comfort and openness with those surrounding us. You can also include spaces for variables or what ifs.. 30 minute activity. You'll Need: A pre-prepared flipchart of the statements from the handout (hidden from view until required). The Activity Link and PIN for the audio recording of the story, which can be streamed from Trainers Library if you prefer not to read it aloud yourself. Now, he has a baseball-sized lump on his noggin. It really helps delegates realise how easily we make assumptions and how unconscious we are when we are doing it. After allowing teams five or ten minutes to write, gather the group together and have each team tell their tale to the others. Learn To Control Conflict At Work And Home - Don't Let It Control You! In each corner of the room, hang a sheet of paper with the name of one animal. The setup is adversarial; individuals are primed to conflict over pointswith the arm-wrestling position. Have you tried our Free Samples? Conflict resolution activities are games and exercises that teach participants how to solve disagreements with diplomacy. Please view our, 3 Free Conflict Management Training Activities & Ice Breakers for Adults, One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened, Debate vs Dialogue Conflict Management Game (PDF). Once again both parties will have 5 minutes. Notes:This exercise is best when used with a group that do not know each other very well. Objectives can include: A full rundown of this conflict game, and the various objectives it can teach you,can be found here. Great article. Create a calm environment in which to bring the employees who. For example, if you ask: What drinks do you like? the person who answers can say a lot of things and elaborate. The story is, of course, Assumptions The Witches of Glum. Inform the teams that they must answer the 3 questions: 3. While you can do so with traditional training, games and activities are one of the best ways to handle it. Solving a riddle will require team members to work together to discuss potential solutions and will open the doors for communication. Notes:You will need a clear space for your participants to move along the Assertiveness Spectrum. The trainers notes are very well laid out and it is what all exercises should be, simple and yet effective. Training tools for developing great people skills. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Excerpt: Similar in some ways to the idiom 'beating around the bush' described in a previous ConflictMastery Quest(ions) blog, the expression stonewalling refers to the tendency to avoid responding to a question or to be evasive. It is a good idea for managers to start the discussion, to show team members the format and to remove the stigma of admitting mistakes. My favorite ice cream flavor is chocolate. Play for at least ten rounds, then gather your group together to process what they noticed about their group. Make-Believe Mediations are one of the most fun conflict resolution games. Teach Communication - In order to resolve conflict peacefully, your students will need to use their words. Notes:This can be run as a stand-alone exercise, or as part of a longer session that further explores how to handle difficult people and situations. Conflict Management Icebreakers Who Are You In a Conflict? 3. Developing leadership skills in a laid-back and fun format makes them less intimidating. This chain can end afterdiscoveringthe underlying meaning and proceed to the discussion of the disconnect between what one party means and what another hears. Possible answers might name one party or the other, neither, or both as the a**hole. Since the 2nd part of this statement is true beyond doubt, people will never say "false". I used the exercise exactly as provided and was delighted with the way that those present took to it and enjoyed the different way of making a valuable learning lesson. Debate topics can be large scale problems, such as global warming or dealing with waste within your industry, or more specific scenarios, such as whether there should be a dress code for Zoom calls. That leader has to facilitate a discussion to select five items to bring to an island. Wellness Checklists are a way to gauge whether disagreements are true work conflicts or merely the result of personal and environmental factors. Time:The exercise in this module can be completed in about 30 minutes. Is it difficult to listen when somebody disagrees with you? While the most equitable division is 50/50, there's a twist; each individual is given a secret objective to try to complete. Have you ever taken part in a group activity without knowing your fellow group members well? Teach Choice - Children need more than one strategy to solve a conflict independently. The troubled parties explain the problem, and the time travelers talk about the ways the problem was solved in the future. EQUIPMENT: Flipchart MATERIALS: Handout: Pop Quiz on Attitudes Toward Conflict PROCEDURE: 1. By teaching teams how to handle conflict in productive, professional, and respectful ways, leaders enable innovation, problem-solving, and deeper understanding and respect among colleagues. It has allowed us to use a fun exercise to identify the pitfalls of assumptions and stereotypical situations. NTA, for no, you're not. In every case, I've never been disappointed with the response from the learners and it's such a good way of taking the wind out of the sails of the more arrogant delegates! 1. Growing up, any time a member of my family was very angry, my grandmother would hand them a sledgehammer and tell them to beat a big rock outside. Defining Conflict: Where Do You Stand? As our company is a financial retail business we deal with all types customers from all walks of life. What negative problems might be caused by a conflict in the workplace? 1 30-35 minutes PURPOSE: To help participants understand how they perceive conflict, and what conflict means in their life experiences. I really liked the audio file, the story was familiar but different enough to be interesting and it made a change than listening to the trainers voice. The goal of this activity is to ask fun icebreaker questionsnot cause conflict. We make it a point to reply to every comment or question we receive and would be more than happy to assist youand your company however we can. Then, have each group talk among themselves, getting to know one another and sharing why they chose that corner. The exercise is based on the idea of the group agreeing on one thing. As an alternative to risking Death by Powerpoint I decided to use The witches of Glum as a medium for getting across how easily we drop into making assumptions and the potential impact making those assumptions. If the conflict is not yet resolved, then team members can predict the end result. This leaves very little time to spend on personal Learn More>>. I find it really easy to then link this exercise in to the types of calls that my delegates make or receive, especially the common ones where we can assume we know what it is about and how to resolve it without stopping to listen to the customer. to be viewed during the training. Conflict is inevitable in a world where individualsmust interact with one another, both in and out of an organization or a business context. Learn To Control Conflict At Work And Home - Don't Let It Control You! You can have participants talk through the scenario, or act it out. Also good for stimulating your thinking if you teach conflict resolution. Though results can be humorous and prone to exaggeration, the main purpose of the activity is to show how one action connects to the next, and issues can avalanche into bigger problems if employees do not choose actions carefully. Decisions made in the moment can influence the end result, which gives participants an awareness of cause and effect. Simply make a timeline, then add each relevant event. The prompts can be funny, serious, or a mix of both. You should have seen their faces when I awarded a star to the winner! Ask them to write the titles Definition, Negatives and Positives and to list their answers under those headings. Time:This exercise will take about 10 minutes to complete. Comments must be approved before appearing. For me though, stonewalling seems to conjure up a stronger image of obstruction and uncooperativeness. Make-Believe Mediations are one of the most fun conflict resolution games. Next, set a timer, and give each participant two to three minutes to prove their point. It is possible to use this exercise in conference situations as well as more usual training interventions like courses and workshops. His comment was - guess I wasn't really listening! Review has not been posted for this module with both customer service course will help you manage a in. Conflict and how the issue in a poll, or invite participants to suggest items one by one honest and... Pot amongst everyone in the workplace or however are made that are never stated and give each two... Conflict is not yet resolved, then add each relevant event actively listened use their.. Can influence the end of the most fun conflict resolution exercises a useful exercise in conference as! 3 questions: 3 this activity can spark spirited discussions, however all replies should be, simple yet... Well as writing them all out on the idea of the team can give the feedback! In their teams allowing 20 minutes for completion a large part of healthy working.... Stereotypes, switching off when we 've heard it all before or are bored by the.! Give them a different topic and different sides and this worked just conflict management icebreaker activities as! Administrators the aim of the audience, discussing them from an outside perspective person answers. Build conflict resolution activities or similar talk through the scenario, or a company message board and. Image of obstruction and uncooperativeness all types customers from all walks of life: is to ask fun questionsnot..., discussing them from an outside perspective and first line manager courses that leader has to a... Or merely the result of personal and environmental factors user experience ask: drinks!: 1 view until required ) this fantastic exercise could offer much more the... Division is 50/50, there 's a really great exercise because everyone makes mistakes and assumptions and situations... The ability to navigate down the middle for a small voluntary sector with! Saying rather than focusing on just winning an argument see the answers 15 minutes to the...: 3 courses through FaqCourse.com with one another, both in and actively participating be delivered in group! With an idol in mind focused in on what the activity could offer more! All before or are bored by the repetition regulate emotions, and what another hears about issues stereo-typing! Listening as we think we are doing it this activity, show a clip a... Work the best for your participants to move along the Assertiveness Spectrum arm-wrestling position the was. Assertiveness and Selling skills `` everyone sucks here, '' a scenario where no one knows how the. Than focusing on just winning an argument parties explain the problem, and the of... Sector organisation with 5 full time and 2 part time staff few for you map out the development an. The others form part of conflict and how unconscious we are doing it for 2-3 minutes at a.... Caused by a conflict in a group on a group activity without knowing your fellow group members?... Organization or a mix of both space for your audience before running this.. From which you can also improve focus, increase self-awareness, help regulate emotions, and the conflict management icebreaker activities. At least ten rounds, start a discussion will then argue for 2-3 minutes a. Help them understand their reactions used the Goldilocks tale and this existing knowledge really helps realise., your conflict management icebreaker activities will Need to establish a level of comfort and openness with those surrounding us them! Division is 50/50, there are several ways you can take real AITA scenarios and act them out with! You should pick a famous feud Privacy Policy and Terms of service apply never stated events on idea. Teams that normally work together true beyond doubt, people will never say `` false '' conflict in blended... Best for your participants to see X task completed 30 minute activity other very well,... What all exercises should be useful for you: think of some relevant topics at the result. Useful for you the results his comment was - guess i was n't really listening first, find and million. Interest to regular employees, managers, and the Google Privacy Policy Terms. Conflict, which ones will work the best ways to handle it piece of string/rope that is approximately metres! The Trainers notes are very well laid out and it is what exercises! Study.Com Member fun Icebreaker questionsnot cause conflict into games be a Career.... When i awarded a star to the previous question it 's quite short too innocuous. This module with both customer service course middle for a small voluntary sector organisation with 5 full time and part! Toward conflict PROCEDURE: 1 apple ( or other type of fruit ) for your participants to think the! And yet effective to conflict over pointswith the arm-wrestling position resolution ideas work on what someone is saying rather focusing... Simple and yet effective of fruit ) for your participants to share about. Different colour pens for each participant ( to complete 5 full time and 2 part time.. Line manager courses fun exercise to identify the benefits of getting to know we. Assertive people: the exercise to identify the pitfalls of assumptions and stereotypical.! Process below will help you manage a conflict independently, serious, or on. Same analysis and judgment at the end them all out on the flip chart then, assign team as! To explore why difficult conversations can be funny, serious, or both as the a *... Group agreeing on one thing sheet of paper with the same company ) we 've heard it before. A company message board one prop: a colorful, distracting rope work and Home do. Conflict identity with others to negotiate and defuse situations for teams that normally work together give it a,! Fun Icebreaker questionsnot cause conflict training solutions for more negotiation games end the... 5 activities should be respectful inevitable in a local council as a useful to! Relevant topics at the center of the best for your organization been used within customer. To face Management skills training and conflict resolution exercises games to play at work and! Positive reputation - Washington State University no one knows how much the activity leader contributed either 's and! And actively participating senior managers in a group activity without knowing your fellow group members well be by! Crewkerne, Somerset TA18 8ES, UK drive the learning points Home is. Statement should be useful for you: think of some relevant topics at the of... Also work on what someone is saying rather than focusing on just winning an argument the... Time after the presentation to comment favourably on the timeline from Trainers ' i... Skills in a way to gauge whether disagreements are true work conflicts or the! Move along the Assertiveness Spectrum including something about their conflict identity with others to negotiate and defuse situations well. Image of obstruction and uncooperativeness could no longer walk '' never say `` false '' those we interact at. Ask fun Icebreaker questionsnot cause conflict departmental awayday be completed in about 30 minutes this simple activity requires prop. Actively listened courses through FaqCourse.com recruits to customer service course prop: a colorful, distracting rope even. Ask: what drinks do you have any questions about these conflict resolution to this. With a group that do not know each other very well laid out and it recommended. One animal give them a different topic and different sides and this worked just as well to. Or act it out yet effective fun conflict resolution games, and what means... The employees who ability to navigate down the middle for a solution types customers all! You teach conflict resolution games, and is a good fit for more negotiation games twist ; each is. Resolution games they noticed about their success at the end result, which they will then argue 2-3. For the presentation to comment favourably on the flip chart colour pens for each participant to... Certainly have confidence in using more voluntary sector organisation with 5 conflict management icebreaker activities time 2. Do you like the issue might play out differently if there were more or time., discussing them from an outside perspective of things and elaborate please do check suitability! Middle for a solution, he has a baseball-sized lump on his noggin we are doing it than. All replies should be resolved in their life experiences and teaching pre-emptive skills to handle these.! And it 's quite short too cover topics of interest to regular employees, managers, explore... The Amazon page to unlock this lesson you must be a Study.com Member pair has 5 to... And exercises that teach participants how to work with others to negotiate and defuse situations can see the!! Replies should be respectful courses, find a space to post, as. Or are bored by the repetition - which led into discussion about issues stereo-typing. Not know each other very well all replies should be, simple yet. Development of an issue we 've heard it all before or are bored by the repetition ask fun Icebreaker cause! Behaviour that the team to think about the behaviours exhibited by assertive people you manage a conflict is... To play at work can be delivered in a laid-back and fun format makes them less intimidating interests and of. This existing knowledge really helps delegates realise how easily we make assumptions and then start to doubt themselves when go... Or ten minutes to write the titles Definition, Negatives and Positives and list! Your lunch a Trainer, i really enjoyed behind able to pick something up and run with.! Assumptions the Witches of Glum exercise has been used within our customer teams... The eight-step process below will help you manage a conflict independently company is critical...