I want to cancel for a cash refund is this possible? If you arrive two hours or more after your flights scheduled departure, youll have to book a new flight. You can reach our team on+44330 551 5160- please have your seven digit easyJet holidays booking reference ready. easyJet @easyJet Our easyJet Chatbot is now available on easyJet.com . If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partnerhereor in your 72 hours to go email. Maximum one free child per room. If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. Information accurate as at time of upload. Tracking gaining insights and consumer data. If you have an easyJet holidays voucher that you want to put towards your holiday, or you want to apply a promo code, you can add this on our 'Holiday Extras' page when booking online. Find out the answers to the most commonly asked questions by selecting from the topics below. For information about when you'll be picked up by your return transfer, you can find out more here or in your 72 hours to go email. If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. At easyJet holidays, were so confident in our great value holidays that if you find the same holiday cheaper elsewhere within 24 hours of booking, well beat it. Just as is the case at home, if you test positive for Covid-19 on holiday,you will be required to follow local health authority rules. Still need help? Book a beach getaway or a city escape to a range of destinations under 500pp. Maximum of one discount per booking not combinable with any other offer/discount. Once you get to the Extras page of our online booking journey, you can select the requests that youd like to add to your trip - please note that your hotel cant guarantee that your request will be provided. We are proud that during these exceptional times, weve been able to refund customers within an average of 10 days from cancellation we know how important this is to you. From our Best Price Guarantee to the flexibility to change plans, youre protected, and thats a promise. If youre a British passport holder and youre visiting Morocco for tourism, you wont need a visa for stays of up to three months. You can do all of this through your easyJet holidays account. If you miss your flight but arrive at the airport no later than two hours after its scheduled departure time, you can transfer to the next available flight by paying a per passenger rescue fee. You can expect the following at an all-inclusive hotel: Identification: on arrival you may be given an identification bracelet or card to be shown when ordering drinks, meals. If youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on), you can get in touch with our team who will be happy to help with your query! You can apply for a GHIC on the NHS website. You may be required to wear long trousers whilst dining in certain hotel restaurants, with swimwear not being permitted. Prices are subject to change. Can I get an extension on my balance due date? If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team. The can include, but are not limited to, facilities such as air conditioning, Wi-Fi, sports activities among others. Whats actually included depends on the accommodation that youre staying in, however, it generally includes meals, some snacks and local drinks and a selection of activities or entertainment. As a reminder, your easyJet holidays credit is valid for 12 months from date of issue, but your departure date can be beyond this - you're able to book any holiday currently on sale on the easyJet holidays website! If you havent received this but you made a note of your booking reference, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). Hotels may limit or restrict the service of alcohol according to local laws. Promo codes sent directly to individual customers are intended solely for that customers use - sharing of promo codes by any means is not permitted and will invalidate the promo code. Keep this safe as you may be charged a fee if its lost. You can choose the amount of credit youd like to apply from your existing balance. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can add extra bags or sports equipment on the easyJet website or via the app right away. We've created the following video to guide you through finding and using your easyJet holidays credit. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. Selected hotels do ask for a refundable deposit when checking-in. Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. If you think you've given us any incorrect contact details when booking your holiday, please contact our team who can look into this for you. Our deposits are just 60pp, but you can choose to pay more when booking if you wish. That's why all easyJet holidays are financially protected by the ATOL scheme by way of our ATOL, license number 11694 issued by the Civil Aviation Authority. Intercom: Best Chatbot for Customization. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in while on holiday. If youve chosen to cancel your holiday for easyJet holidays credit, unfortunately it isnt possible to convert this to a monetary refund. Are transfers included in an easyJet holiday? Im looking to book a holiday for a group of ten people or more can I do this online? You should follow, easyJet holidays customers can add their flight to the. I'm 28 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre able to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. These meals will be included in the price of your holiday and, for these meal times, it is likely that no other meal service will be operating. Currently, youre only able to book a holiday for up to 9 people on our website. Usually these taxes contribute to the local infrastructure and tourism development and are payable locally when checking into your hotel. HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. Unfortunately not. If you need to contact us, well always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. 3. Giving them a call on +44 191 750 4022 Im in resort and Ive got an issue with my holiday who can I contact? We know it's important to feel protected when booking your holiday. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat on the easyJet website or via the app right away. On Christmas Day and New Years Eve, many hotels offer gala meals to all guests staying at the property. Whats included in your holiday will often depend on the board basis you select see below for more information on whats included: Room only any meals at your hotel arent included in your package. Well aim to respond to your complaint within 28 days. Changing travel dates may invalidate the offer and/or result in a holiday price change (e.g. If you decide to accept the risks of hiring quad bikes, it is strongly recommended only to do so as part of an organised excursion with a reputable supplier, and think about the safer alternatives to hiring a moped such as hiring a car, taking a taxi or using public transport. We've also created ourpre-travel checklistto make sure your holiday is one to remember, for all the right reasons! While a number of hotels that we work with are able to accept bookings for stag or hen dos, this isnt always the case. Your easyJet holidays credit is typically valid for 12 months from date of issue, though your departure date can be beyond this so you can book any holiday currently on sale on the easyJet holidays website. To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed. No single item can weigh more than 32kg. The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. My room type is a 'double or twin room' can I guarantee getting the bed set-up that I want? Can I set up a direct debit to pay my holiday balance? When you arrive at your hotel, you'll need to have your easyJet holidays booking documents ready, and everyone on your holiday will need to show their passport or ID card. You can purchase travel insurance with our partner Columbus, or from any other reputable provider. Let your chatbot do the work when youre offline. Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. See the baggage allowance question for more details. EBI.AIs Lobster platform is an advanced chatbot creator, mainly targeted to large companies with advanced needs. What might the conditions around my hotel and resort be like? Booking Conditionsapply. Offer may be changed/withdrawn without notice. You'll be given the option to make a payment, where you can choose to pay with either your easyJet holidays credit or by card. Once opened, the chatbot offers an easy to use interface for ordering a pizza or checking on an order directly through the chat. Offer can be changed/withdrawn without notice. Some bars and restaurants may also not be free of charge. Group holidays - 25 off per person-25 off per person for groups of over 10 passengers on one booking, minimum spend 2,000 per booking based on the total price . Codes are either displayed on our website, through our official social media pages, communicated to our third party affiliates, or sent directly to customers. You can call our On Holiday Support team and we can advise you on what's best to do. From 27 March 2022, well operate flights from/to both the North and South Terminals at London Gatwick. If you have had any complications during your pregnancy please see your doctor before flying with us. How will you keep me informed if entry requirements change? Before you fly with easyJet, you need to check-in online. Free Chatbot Platform: BotPenguin. There are a number of sources to give you the latest travel information. We have two different transfer options available: Standard transfer - this is a shared transfer with other travellers. I'm60 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidaysProtection Promise. How do I use my easyJet holidays voucher or add a promo code? Changes are subject to paying any difference in holiday cost. You can find out more using the below links: Paying for your holiday and using easyJet holidays credit. It comes with an easy dashboard and a mobile app to answer all user inquires at any time from anywhere. With flights, luggage, hotel, transfers, food and drink all included in one unbeatable price! If youre on one of our beach holidays, select the relevant link below for more information on your pick up time for your return transfer to the airport. If this is available for your holiday, youll be offered the chance to do so on our pick your extras page of our booking journey. How do I apply for EC261 compensation related to flight disruption? Its important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. 2. Find out more about how to select your seats here, and how to book a standalone large cabin bag here. Will I need to pay any deposits or local taxes at my hotel? A deposit is payable for the free child place at the time of booking - this will be deducted from the final holiday balance. This includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday. Click on the Add button field. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. This applies only to the first time you cancel your booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. easyJet holidays do not sell or offer any other excursions or trips locally in destinations other than those bookable through Musement. The company would much rather prefer you handle all your transactions online without WebOur easyJet holidays chatbot can help you with a range of questions TRAVEL ADVICE & SAFETY To prepare for your trip abroad and find useful information about safety, health, You can monitor your flight by using our flight tracker. It's really important that you give us accurate contact details when making your booking. Brands can easily integrate customer support chatbots to cater to simple concerns of prospective customers and pass on the complex issues to customer service agents. Electricity: Depending on your location, there may be blackouts. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. Booking conditions apply. Booking Conditionsapply. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. WebUse ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). The platform has a strong focus on conversational chatbots that, although not as easy to build, can give the user a more involved experience. Currently, it's not possible to set up a direct debit to pay for your easyJet holiday. Check-in and check-out times vary at each hotel, but you'll usually be able to check-in mid-afternoon on your arrival. Refresh the If youre travelling with family or friends on the same flight and booking, you can pool your total weight allowance. So if youve already cancelled your booking once, get in touchwith our team to discuss your amendment. For compensation related to an issue with your issue with your easyJet holiday, please see the question above regarding 'How do I make a complaint?'. What documentation do I need for check-in? WebAn Easy Way to an easyJet Refund. Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. The maximum waiting time is 60 mins from arriving at the transfer and the transfer will have a maximum of eight stops en route. Are my payments to easyJet holidays ATOL protected? Selected hotels do ask for a refundable deposit when checking-in. If you wish to go on an excursion whilst on holiday, you do this at your own risk. WebChatbots automate workflows and free up employees from repetitive tasks. For this reason we wont have traditional holiday reps in your resort or hotel, a welcome meeting, or notice boards or information books. Some countries (such as Portugal) require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before allowing the children to leave the country. Alternatively, if you already have an easyJet holiday booking with an outstanding balance, login toyour accountusing the email you used to book and view your booking. The description for my hotel looks out of date? Can families bring items with them, such as Trunkis and baby changing bags? The majority of all-inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. Air conditioning will be available where advertised and unless otherwise stated air conditioning will be centrally controlled. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. the only option I was offered within 10-20 minutes of booking was a Can I drop my bags off at the airport the night before? Some hotels may charge for access to the Wi-Fi network or impose usage limits. If were made aware of changes, we try to update our website as needed. It's all part of our industry leading easyJet holidays Protection Promise. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. If you have any specific dietary requirements, it is your responsibility to ensure the hotel, restaurant or bar is aware of these on your arrival. That's why all the holidays sold on this website are financially protected by the. No, unfortunately you can't reduce your luggage allowance for your easyJet holiday. Check your holiday insurance to make sure youre covered for any activities you may book. If you havent received this, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). Alternatively, you may be able to book through your local travel agent speak to them directly to see if they offer easyJet holidays! While we cant guarantee that our providers will have an available vehicle suitable for your needs, where possible we will work with our partners in destination to book an appropriate transfer for you. If your baggage is damaged, lost or delayed during a flight, you must advise a member of our ground crew at the arrival airport as soon as you become aware of the issue. You'll find this on your confirmation email and other emails you've received from us. What will the check-in and check-out times for my hotel be? If you have a transfer included as part of your holiday, you'll either receive an SMS from us around 24 hours before your flight home with your return transfer details or alternatively, our 72 hours to go e-mail will explain how you can find out about your departure pick up time yourself via an online portal. Taxes might be payable per person or per room per night and theres often a reduction for children. You can do this by: If youve been issued with a European Health Insurance Card (EHIC) before 1st January 2021, this will continue to be valid until the expiry date. Promotion valid for new bookings made from 01/12/2021 for holidays taking place between 01/01/2022 and completed by 31/10/2024. To make your claim, please fill in our EC261 compensation claim form. Leave a copy of your travel details with your next of kin or an emergency contact. Self-catering - any meals at your hotel arent included in your package, but you may have some facilities to enable you to cook. If you have any questions about You can do this by: Im looking to book a holiday for a stag/hen do how do I know if the hotel will accept my booking? At a technical level, a chatbot is a computer program that simulates human conversation to solve customer queries. Prices are subject to change. Greet your customers and automatically filter spammy messages. Some of our transfer and hotel providers might also ask to see a copy of it when you check-in with them. When you make book your easyJet holiday, our standardbooking conditions apply. Promo code valid for new bookings made between 09.00 Tuesday 02/02/2022 and 22.00 on Saturday 30/09/2023 (inclusive) for holidays taking place between 02/02/2022 and completed by 31/10/2024. As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. If youre pregnant, you can travel up until the end of your 35th week (32nd week for multiple pregnancies) and you dont need to bring a medical certificate. So if you're just below the minimum spend required, make sure you check if any upgrades are available for your holiday! 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