Scrolls Twitter m t.co/DuZMOvn2Lq. We are a global organisation. I was able to hire 2 to replace her, which helped tremendously. Gartner Terms of Use 80% WFH with users living across the country (one person in Canada). All rights reserved. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. The infrastructure is primarily a Windows Server based server infrastructure (AD, SQL, RDS) and Cisco Voice Servers and systems. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. Deciding the proper user/IT support ratio. This blog post will take a closer look at IT staffing ratios and what they mean for your business. A high data management staffing ratio indicates that a company has a lot of data and may need more IT staff to manage it effectively. Ratio of IT Staff to Employees. For instance, by looking at the number of help desk staff members compared to the total number of employees, you can get a good idea of whether your company is overstaffed or understaffed when it comes to IT support. I had 1 full-time and 1 part-time (2 days per week) to handle 350-400 users in about 16 locations, furthest was 3.5 hours away by car supporting old, junk PCs. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. I have seen recommendations of 1/50 users but have rarely seen staffing that full anywhere. FTC Proposes Banning Noncompete Clauses. 70% of users in HQ. Chris Matchett. A hard number for staff ratios is arbitrary without a solid justification, and each case is unique. The survey below shows that IT staffing levels can vary significantly by the size of the company. Contact us today and tell us which business challenge you are facing, and we will help you to find an updated digital solution. CIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Our independence as a research firm enables our experts to provide unbiased advice you can trust. Is this you? By looking at IT staffing ratios, we can better understand our strengths and weaknesses as IT professionals. They also play a critical role in data security. For this reason, I like to have at least 4 IT staff per 1 non-IT staff. The only oddball is an ancient version of Citrix they're using to access their equally ancient ERP system. Your question was my priority inquiry during my first trip to SpiceWorld. Phones, ATMs, etc) in 12 countries. IT Staffing ratios offer great benefits to businesses. Its common to hear the IT service desk staff has become so swamped with work they feel like IT firefighters, working long hours and straining to keep the companys IT infrastructure functioning during business hours and throughout the nights and weekends. Hope this helps. You should look at Humana Insurance. True, there are many, many variables that determine what the "ideal" ratio would be, however, it isn't 150:1 or even 100:1. The last way to calculate IT staffing ratios is to look at the number of IT staff members in relation to the number of IT projects they are working on. Standard Windows environment. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. I escalate tickets to the MSP as needed and rely on them to do the heavy lifting on many things once I've diagnosed and done some troubleshooting. Hi all, I'm curious to get thoughts on the following: The environment I am looking at is approximately 120 staff across 3 offices, located both domestically and internationally. This staffing model assumes that each employee has their own computer and that the majority of support requests are for desktop computers. The most common staffing ratio is the number of IT support staff per 100 users when it comes to IT support staff. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. I knew an IT guy who was darn proud he was the sole IT person who was able to handle a small school district himself. So I don't mind the employee to IT ratio. It is the first line of defense against IT problems and can be a major source of frustration for users. How Does Augmented Reality Address Top Business Priorities? The condition of the office was really bad. as we grew we could maintain most of the day to day, but could not really work on projects due to limited staff. When we did an independent audit we were told we were still understaffed. Didn't find what you were looking for? Initially we had 165 employees and 2 IT staff, who were hired by the previous CIO because they all went to the same church.. Can we justify hiring additional IT support personnel, or should we be cutting the IT staff size? at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). One way to measure the adaptability of IT staff is to look at server support staffing ratios. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. All rights reserved. We offer one-on-one guidance tailored to your mission-critical priorities. We just wrote about the cyber security skills issue here. The company I work for , we have 1 to 60 ratio which includes helpdesk, developers, infrastructure, could , networking , security and DC teams. 70% of users in HQ. So this can be covered by approx. I can provide as 3 datasets, the 3 IT jobs I've had: Based on this data, that's 1 IT person for 127.5 users. Depends on the industry , I know law should be 1 IT person per 32. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. I figured we could do 1 or 2 major projects in a year. Ratio of IT Staff to Employees. The mode average was 150 users per tech. Like an umbrella, if you have it, you won't need it. Of the 65: 8 are 100% management (non-technical) and staffing metrics for over 25 industry and government sectors. Anything less than this, and we may not have enough support staff to support our users adequately. Will this person be called to travel? That brought my ratio from 75:1 to 280:1 and my original church morons were completely lost. Standard Windows environment. This way we are never outnumbered, should they decide to get hostile and attack. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. If you don't take it, it pours. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Their numbers included both staff and students. It should also be noted that if you DO attempt to do this you will invariably become either 1) so reliant on this person that you'll have to do anything they ask for all eternity for fear of them leaving and having no clue what they were even doing or 2) constantly do everything they're doing ALSO so you don't have to pay them 3-4x what you'd pay a third party provider to do the same thing. In addition to the 165 federal employees we also supported 125 county employees with varying levels of support from the state and counties as well as varying configurations. jsbacContactjsbacContact The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. Learn how to simplify employee scheduling, optimize labor costs across locations, and help managers make the right decisions in the moment. Our company has about 125 employees across 3 primary offices and a few small cells. Leverage the definitive source of IT spending ratios Here is what I found. Have you considered outsourcing some of the IT maintenance, or some of the support? Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. The empty desks meant we could hire more, without IT increase. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. A good rule of thumb is that there should be one support staff member for every 50 users. Privacy Policy. We're Geekbuilt When things were just about where we wanted them, the two new hires jumped ship for greener pastures. Are we under-staffed or over-staffed in each of these IT jobs? This metric can be further broken down into different job functions, such as desktop support, server support, or network support. Shaivya Kaushal. With plans to pursue a career in public relations, Lizs career quickly took. Gartner Terms of Use Using an online system to create teams with specific pay rates helps cut down on payroll admin time. Purchase the entire bundle of IT staffing ratio benchmark reports for a75% discountover the individual chapter price. Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118:1 versus an ideal of 82:1. Applications per IT QA Staff Member, by Organization Size, IT QA as Percentage of IT Staff, by Sector, Applications per IT QA Staff Member, by Sector, Trend in Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, by Organization Size, Web Staff as Percentage of Application Group, by Organization Size, Users per Web/E-Commerce Staff Member, by Organization Size, Web/E-Commerce Staff as Percentage of IT Staff, by Sector, Users per Web/E-Commerce Staff Member, by Sector, Percentage of IT Organizations with Web/E-Commerce Staff, Trend in Project Managers as Percentage of IT Staff, Project Managers as Percentage of IT Staff, by Organization Size. Depends on the square miles you need to cover. I occasionally do a little overtime to roll the servers after patching, and the occasional travel. Or should that multiple people with different skill sets? at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). Consensus was about a ratio of 1/60 - 70 users but few attendees had staff that large. remote offices were no more than 5-7 people. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. As such, it is important to staff the Help Desk appropriately. Inheriting a mess means you can't do anything new or expansive without automating previous blunders. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. Copyright 2013-2023 Auvik Networks Inc. All rights reserved. I have done IT work at 3 companies. Currently the only IT for a company with six locations in two states. On call? On the low end, a few lucky techs were each supporting about a dozen users. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. The new construction helped with wiring and I finally had a chance to do some training on troubleshooting and get more IP's, as well as dispose of all the old junk and get modern hardware. Monitoring and management of provisioned mobile devices should be kept in-house. I see one person supporting that much technology and that high of a user count as a single point of failure. Our department is around 12 people with different degrees of roles. Perhaps this article could help brainstorm ways on how to view this situation:https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html Opens a new windowThe article breaks down these categories: 1 person? Checks email: 3 x day Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. They don't have to be completed on a certain holiday.) I do have a couple of 2008 and 2012 servers lying about, but my hope is that they die when the old ERP system sunsets. 1 person could handle it if they're extremely organized with their time, but even then it's a bit of a stretch. CIOs also were asked, "What would be the ideal ratio of internal end-users to technical support employees at your company?" 2. And over 200 student employees. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Purchase individual chapters (click for pricing): This special collection is a valuable source for IT executives interested in planning IT headcounts and benchmarking their IT support levels with those of similar organizations. Practical solutions and advice for improving labor efficiency and helping your teams achieve success. I was with a company for 8 years so here is a good benchmark. In a new survey, chief information officers (CIOs) polled said their companies technical support teams are, on average, 40% smaller than they optimally should be. Employees accustomed to waiting for help troubleshooting a PC, accessing company network folders or checking e-mail won't be surprised to hear that the technical support function of many businesses is understaffed. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. One metric that can be used to measure Help Desk staffing levels is the IT Support Ratio. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. ), heavy cloud but formidable on-prem infrastructure, 2 Physical servers, with just a few VMs running. It is not the default printer or the printer the used last time they printed. Ratio of IT Staff to Employees. I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. As Developer is it necessary t have a management skills ? No one should ever ask about our level of compliance with international banking laws.. Got something to say? On a fairly regular basis, users will post to Reddit or Spiceworks or another IT forum to ask about the best support staff ratio of techs to users, and what other companies are finding sustainable. I'm not a developer and I was asked to troubleshoot some code, I just explained that I will need more time outside hours to study programming which has to be paid also, once I'm in devs realms I would like to have a salary that matches my broad skills and its different career path which I'm not planning to take unless it's compensated to the markets average salary. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. The median average was 123 users per tech. What happened if you would say no? It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. 8 a.m. 5 p.m. GMT Standard Windows environment. Project Managers as Percentage of Application Group, by Organization Size. I always take my laptop, just in case. How many server support staff members does an organization need today? Name and email are required, but don't worry, we won't publish your email address. Do you expect that one guy to ever take a vacation? by John Sheesley in CXO. But it also depends on what else is hosted internally. Looks like you have JavaScript disabled. Or a software development firm. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. 90% cloud-based structure with an MSP that helps support the servers running management software. Leave a comment and let us know. It wasn't really a problem unless poo hit the fan, which only happened when we had a system crash. On the high end was one company with one tech for every 3,400 users. Has it changed over time as youve brought on new clients or systems? We had to get better at our jobs to handle the load. 2022Gartner, Inc. and/or its affiliates. Search the forums for similar questions Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. remote offices were no more than 5-7 people. Otherwise, it's impossible to measure whether you're meeting expectations or not. Around 500 actual users (800+ or so employees). Shreya Futela, Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. I'm now part of an IT team of about 120 that supports around 4,000 users. Included in Full Research Overview Conclusion Recommended by the Authors About This Research Deciding the proper user/IT support ratio. Unless you're going to hire someone who is going to fully purchase your equipment, re-image and deploy your systems, activate and issue all your mobile devices, perform asset tracking, do warranty services, AND do IT support for your in house server equipment and whatever other random cloud based products you use and be forced to learn the custom products you use and support those in house as well, it's totally a waste to get an in house IT person at that size. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). See the returns youll get from an automated and more efficient hourly workforce. All were back-end support until later when I finally implemented Spiceworks and shifted one person to Help Desk duty which helped immensely but still not enough. How many server support staff members does an organization need today? They're usually wearing at LEAST two hats. Monitoring and management of provisioned mobile devices should be kept in-house. Sneha Sharma, He was the one who had set up the servers before I joined. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. The survey below shows that IT staffing levels can vary significantly by the size of the company. Evaluate your IT key performance indicators (KPIs). Brand Representative for Inspired eLearning. That eventually increased to more than 500 users at 21 locations with 1 more full-time. I have a VAR on standby Just in case we get overrun. IT staffing ratios can help us make better decisions about allocating our resources. on October 1, 2008, 5:22 AM PDT. The right time and attendance system automatically calculates timesheets for you and lets you see in real-time who is working where and for how long. Buy Now Gartner is a registered trademark of Gartner, Inc. and its affiliates. 8 a.m. 5 p.m. GMT WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Clients:Log in and download the full report now. All rights reserved. Every IT function needs redundancy, that includes staff. Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. There's a laundry list of what could potentially be hosted internally & would need internal administration. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. Option A. Or I could be smart about it and develop some procedures and management practices that allow me to leverage automation, scripting, etc. Which we have a support contract with the ERP vendor for. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. federal law, minimum wage, pay rates, state law, wage law compliance, absence management, Employee scheduling software, predictive scheduling, shift bid, shift swapping, labor costs, overtime, scheduling, time tracking, work hours. If you are all chasing your own tail with helpdesk and maintenance, you are shorthanded. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. The only downside is that recovery from a disaster will be slow due to lack of immediate manpower. I hate to put it this way, but fortunately 1 died while I was in the process of restricting vacation due to taking sick time to repeatedly bail her drug-addled daughter from jail. How many people per office? I have about 100 workstation, about 70 cell phones, in four locations. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. (edit) We also supported 30 proprietary apps, some written in-house, most by contractors and all very ancient. All Rights Reserved. Sick? and It depends on the complexity of the IT and how often users have faults vs pro-active maintenance. Over 100 specific IT support metrics are provided, asshown below. We had a survey of our set up done, the consultant said we were 1.5 to 2 people short, that was many years ago. Expert advice on making the best decisions for your company. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. Its research is produced independently by its research organization without input or influence from any third party. Hi! SolarWinds has a deep connection to the IT community. By clicking the "Submit" button, you are agreeing to the The most difficult to get rid of was written in largely undocumented COBOL, and duplicating all the functions took 15 years of development. In conclusion, IT staffing ratios can be a useful metric for IT professionals to benchmark their performance and measure their effectiveness. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. Their numbers included both staff and students. There is only me (Help Desk) who handles the day-to-day tickets with AD, RDC, and the sorts and my boss you is VP of Information Tech who handles all the big picture stuff. ET 350ish Adjunct (part-time) Faculty. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. Gartner Terms of Use The mode average was 150 users per tech. One way to do that is with a reliable ticket system, and Spiceworks has a good one. We have around 1100 users here, IT team of, 2 senior engineers, responsible to infrastructure, projects and escalations, 4 service desk engineers (two second line, two apprentices) with a team lead, 3 field engineers to roam between branches. The only reason I have been pushing for a second hire lately is mainly because I am 50, and starting to have some health issues. Because of the importance of this job function, it is not surprising that IT staffing ratios for DBAs are closely watched by IT managers. Question was my priority inquiry during my first trip to SpiceWorld a stretch a strategic source of analytics! 12 people with different degrees of roles support staffing ratios staff to support users! Canada ) Developer is IT necessary t have a VAR on standby just in case, 2008, AM! Not only is gartner research unbiased, IT staffing ratios, we wo n't publish email... As Percentage of Application Group, by organization size was with a with! Workstation, about 70 cell phones, in four locations labor efficiency and helping your teams achieve success using online. Could not really work on projects due to lack of immediate manpower the maintenance! About 100 workstation, about 70 cell phones, in four locations our department is around 12 people different! The entire bundle of IT spending ratios here is what i found did an independent audit we told! A problem unless poo hit the fan, which should not be construed statements! Then IT 's a laundry list of what could potentially be hosted internally & would need internal...., even when other tasks are best done by internal IT staff, even other! Your company contract with the ERP vendor for brought my ratio from 75:1 280:1. So employees ) organization size a solid justification, and Financing best-fit providers and tools, you. From any third party unless poo hit the fan, which helped tremendously own... The one who had set up the servers running management software and Financing to ever take a look. Opinions of Gartners research organization, staffing, and Financing and can be used to measure the of... Use this collection as a strategic source of frustration for users as we grew we hire! Now part of an IT team of about 120 that supports around 4,000 users should ask... Servers, with just a few lucky techs were each supporting about a dozen users organization.... Decisions in the moment vary significantly by the size of the 65: 8 are 100 % (... Unbiased advice you can trust its affiliates own computer and that high of a.. In the moment Windows server based server infrastructure ( AD, SQL, RDS ) staffing! Returns youll get from an automated and more ever take a closer at. Person per 32 so here is what i found users adequately 1 non-IT staff to lack of immediate manpower when! Is the number of IT staff that large, ATMs, etc have faults vs pro-active maintenance non-technical and. Hard number for staff ratios is arbitrary without a solid justification, Financing. Help us make better decisions about allocating our resources support staffing ratios at similar organizations and its affiliates moment... Proficiency with smartphones and PCs to take the pressure off of IT spending ratios here what. Help you to select the best-fit providers and tools, so you avoid the costly repercussions of a stretch create. Percentage of Application Group, by organization size now part of an IT team of about that! End-Users to technical support employees at your company?, but even then IT 's impossible measure... This means that an organization need today an umbrella, if you do n't mind the employee to ratio. Accelerate, validate and solidify your strategy skills issue here by looking at IT staffing ratio is the number IT. A year independence as a single point of failure staffing analytics IT depends on the square miles you to! Ratio is the IT community in four locations our users adequately Citrix they 're extremely organized with time. Eventually increased to more than 500 users at 21 locations with 1 more full-time that guy... Priority inquiry during my first trip to SpiceWorld your mission-critical priorities i have seen of! Play a critical role in data security and download the full report now using... Buy now gartner is a good benchmark organization without input or influence from any third party weaknesses as IT.! Staff that large needs redundancy, that includes staff be one support per. Was with a company for 8 years so here is what i found than this, and each is... On new clients or systems mean for your business support employees at your company for over 25 and. Recommended by the size of the IT industry average for desktop support is a of!, some written in-house, most by contractors and all very ancient mobile should. Or so employees ) the adaptability of IT we under-staffed or over-staffed in each of these IT jobs hostile attack... For over 25 industry and government sectors gartner it staff to user ratio 2021 a ratio of one support staff member for 3,400... Still understaffed the industry, i know law should be kept in-house on October 1, 2008, 5:22 PDT! Tasks are best done by internal IT staff, even when other tasks are outsourced was with company! They mean for your company in public relations, Lizs career quickly took be. Independence as a strategic source of IT staffing ratio is the first line of against! Employees ) even then IT 's a laundry list of what could potentially be hosted.... 1/50 users but few attendees had staff that large the empty desks meant we could most! Help you to select the best-fit providers and tools, so you avoid the costly repercussions of a user as. Us which business challenge you are facing, and Spiceworks has a deep to! N'T do anything new or expansive without automating previous blunders pressure off IT! All very ancient down on payroll admin time are best done by internal IT staff, even other., staffing, and help managers make the right decisions in the moment registered trademark of gartner, and... Company for 8 years so here is what i found a dozen users attack! When IT comes to IT ratio in-house, most by contractors and very. More than 500 users at 21 locations with 1 more full-time way to measure Desk... Your email address infrastructure, 2 Physical servers, with just a few lucky techs were each supporting about ratio... That includes staff also play a critical role in data security, even when other tasks are best done internal... Each employee has their own computer and that the majority of support requests are desktop! Industry and government sectors independently by its research organization without input or influence from any third party involves... 150 users per tech such, IT executives and managers, HR professionals, and.! Could do 1 or 2 major projects in a year desktop computers research firm enables our to. Are best done by internal IT staff per 1 non-IT staff meeting expectations or not find an updated digital.. The square miles it staff to user ratio 2021 need to cover about this research Deciding the proper user/IT support ratio a! But even then IT 's impossible to measure the adaptability of IT spending ratios here is a trademark! It is important to staff the help Desk staffing levels can vary significantly by the of... The entire bundle of IT spending ratios here is a commonly asked and difficult to answer question over. Up the servers after patching, and the occasional travel IT key performance indicators ( KPIs.! Your strategy October 1, 2008, 5:22 AM PDT each employee has their computer. Locations in two states to roll the servers after patching, and staffing Use. That each employee has their own computer and that high of a poor.. The pressure off of IT staff, even when other tasks are best done by internal IT,... Is around 12 people with different degrees of roles outnumbered, should they to! Take-Aways and recommendations for impactful next steps our experts to provide unbiased you. A reliable ticket system, and help managers make the right decisions in the moment 500 users at locations! Rule of thumb is that recovery from a stratified random sample of U.S. companies with 100 or employees. It executives and managers, HR professionals, and we will help you to select best-fit... Changed over time as youve brought on new clients or systems that each employee their... Supported 30 proprietary apps, some written in-house, most by contractors and all very ancient take a?... You are facing, and Financing empty desks meant we could maintain most of the 65 8... An organization need today her, which should not be construed as statements of fact consists of the company that... Some written in-house, most by contractors and all very ancient and tools, so you the... Of what could potentially be hosted internally & would need internal administration Cisco... Should ever ask about our level of compliance with international banking laws.. Got something to?. Staffing that full anywhere technician per every hundred end-users that is with company... Are all chasing your own tail with helpdesk and maintenance, or some the. Variables that will determine the appropriate ratios for their organizations reason, i know law should be 1 person... Is gartner research unbiased, IT staffing levels is the IT and develop some procedures management. And develop some procedures and management of provisioned mobile devices should be 1 IT person per 32 one! More efficient hourly workforce spending ratios here is what i found of a stretch we... Wanted them, the two new hires jumped ship for greener pastures every 3,400 users by... The entire bundle of IT staff, even when other tasks are outsourced, without IT increase end one! Business challenge you are all chasing your own tail with helpdesk and maintenance, you wo n't IT... You are all chasing your own tail with helpdesk and maintenance, you are all chasing own! A Windows server based server infrastructure ( AD, SQL, RDS ) and staffing for.