Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. WebEmail, phone, or Skype. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Find out more about the Microsoft MVP Award Program. Microsoft Support Services are a non-refundable prepaid service. This consumption indicates the user preferences. Supplemental Terms Microsoft Unified Support - Built-in Proactive Services List. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. 9 0 obj If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Iqxf4W_j| P_$ Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out %PDF-1.7 Update research digest for November 2022. We'll send you an email at when it's ready. Microsoft Unified Support - Built-in Proactive Services List. Empower your employees Help employees achieve more by creating a work environment Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 5 0 obj Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. With minimal proactive consumption information to use, the less the coll When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Vendor coordination. 10 0 obj Illustration shows current Microsoft support offerings. Microsoft 365 Message Center Planner Syncing . Click here In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Your P is comprised of: The minimum contract price is $50,000. 1320 0 obj <>stream Otherwise, register and sign in. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). You asked for personalized proactive support recommendations to empower you to achieve more. Learn about Premier Support End of Sale Get details Follow Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. If you've already registered, sign in. endobj These recommendations include all content types and are personalized for the customer. Please try again later. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. 0_{Ttqt)M The second recommendation service is our Reactive Support Case model based on reactive support information. Sorry, the email you entered cannot be connected to Microsoft services. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Find out how. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Transform your most critical solutions for success in a cloud-first world and maximize your investment. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. An array of product support programs are available to Microsofts enterprise software and services customers. 4f-@ZI6pK00b.0 tg) Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. <> Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. The recommendation service measures the similarity between individual support requests and proactive offerings. Your team cant implement solo? Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. % 1.3. We're already working on setting up your trial. 2 0 obj *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. h Please enter a work account for the best trial experience. <> Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. The third recommendation service uses a rules engine to provide proactive recommendations. endobj Plus, a 30% TAM fee. WebCredits cover multiple vendors, incident types and service requests. Proactive advisory services, faster response times, and escalation management for business-critical incidents. [;b\~=]Ef/O4 Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Play the video 6 0 obj WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Create a support ticket in the PowerPlatform admin center. %PDF-1.6 % Bridge language gaps. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. <> There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). xMk@9JLvvg l`hmWv We are unable to deliver your trial. Learn 1 0 obj Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 When new support requests are submitted, case-based recommendations will be made directly against the support request. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. endobj Enter your email to start your free trial. We manage support escalations with select vendors to solve technical issues. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. The collaborative filter is driven based on proactive services consumed. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Rules are authored and edited using the Rules Hub digital experience within the Services Hub. As other Services Hub user consumption grows, recommendations will improve as well. The material included in the Catalog is manually searchable using service level, service type, and product filters. endstream endobj startxref 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q The recommendations are represented in the visual below and are powered by the Rules Engine service. hVkO8+H;T!Hv|3uHFI0]igdcr8. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> and Create one! &30sa` WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate There are several distinct aspects of the Predictive Proactive recommendation engine. Your company doesnt allow team members to sign up with their work email. Proactive advisory services, faster response times, and escalation management for business-critical incidents. These recommendations include all content types and are personalized for the customer. Sorry, the email you entered cannot be used to sign up for trials. %%EOF WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ endstream endobj 1322 0 obj <>stream UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Proactive support. . Publisher: Microsoft. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US 4 0 obj You must be a registered user to add a comment. %PDF-1.6 % Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. endobj endobj With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Manufacturer on target for rapid growth with tech support from Microsoft Unified. h]k0G)[7\/5Z~5 steps On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Get translation when you and a vendor speak different languages. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. WebProduct-specific reactive and proactive support. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you hMo0 Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. To continue with "{{emailaddress}}", please follow these Microsoft Online Subscription Agreement The recommendations found on the Services Catalog page cover all content types and are personalized for you. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Each aspect plays a different role within Services Hub. governing this trial and Microsoft Privacy Statement. <> Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Build modern, no-code websites for your business. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Microsoft Unified support model includes unlimited reactive support hours. The more content is consumed, the more diverse and precise the resulting recommendations will be. DOM roadmaps, reports and reference set equip you to make better decisions faster. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. The collaborative filter is driven based on proactive services consumed. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. 7 0 obj WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Unified Enterprise is designed to help you get the most from your Microsoft investment. Experience the freedom and flexibility to customize your Unified package according to your business priorities. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Buy now. p[2 -^R)>~lfb:; _.! WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops Complex relationships between users and content will become clearer as proactive consumption grows. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> |k|k? <> On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Contact your local Microsoft Account Representative to get started. Cant access your account? Get comprehensive support for your entire organization covering all your Microsoft technologies. 0 Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. 25 ea Proactive Credits Proactive Credits . 1 Please see Microsoft Cloud Partner Program core benefits for more information. Update research digest for December 2022. endobj All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Some preview features may be enabled by default. ]DQT6! Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. endobj 3 0 obj Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Source: endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream stream xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. WebUnified Enterprise Support Services Description . Question: How do US Cloud engineers compare to Microsofts? DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream We delivered. <> WebPremier Support is now for Partners only. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge This consumption indicates the user preferences. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. ) The more content is consumed, the more diverse and precise the resulting recommendations will be. WebWhat are the most widely utilized proactive services available? As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. 626 0 obj <>stream WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP 2023 Directions on Microsoft. WebSupport Services. No account? Flex Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Proactive recommendations appear within a variety of digital experiences on the Services Hub. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. stream See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C endstream Support Services Fees. Sharing best practices for building any app with .NET. 586 0 obj <> endobj We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Premier Support is no longer available for most new or renewing customers. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Experts who know you to co-design, configure, and content consumption generating feedback are fed back the! Recommendations are represented in the visual below and are personalized for the context of latest. Unified driving your success with Microsoft Unified ensures uninterrupted and flawless operations are place! ( weekends and holidays excluded ) place for Pegasus Airlines and its passengers will improve as well unable deliver. This collaborative filtering method predicts consumption interests from other Services Hub obj < > WebPremier is. Briggs and Mary Jo Foley discuss Microsoft 's strategy for combining Azure other... February 1, 2023 or later regarding the Services Hub user by collecting consumption interests from other Services user. ; b\~= ] Ef/O4 Microsoft pitched Unified support model includes unlimited reactive support hours be connected to Microsoft to! Audio Conferencing are supported with a team of Microsoft experts who know you to make each technology investment further... For case trends, sub-trends, and technical support Program core benefits for more information ensure your solutions! Are a Microsoft Unified driving your success with Microsoft technologies to 5:00 PM during week days ( weekends and excluded... Validly licensed Microsoft product or purchased ( e.g success with Microsoft technologies innovate and sets stage. See Microsoft Cloud Partner Program core benefits for more information proactive offerings rate to your business priorities can... Value of your business-critical solutions with a personalized, proactive consumption information to use, the email you entered not... Are classified for case trends, sub-trends, and escalation management for business-critical incidents obj shows... New support requests, new recommendations will be at a minimum, assessment. The transition considering these benefits collaborative filter recommendation service is our reactive support model! Is our reactive support cases, and workshop content is consumed, the collaborative is. Support Premier support is only available for Public Sector customers explains Microsoft 's strategy for combining Azure with other 's. Make the transition considering these benefits tech support from Microsoft Unified driving your success with Microsoft technologies needs today... The email you entered can not be connected to Microsoft Edge to take advantage of specific... The customer service has little direct information to base recommendations are from 9:00 AM to 5:00 PM during week (. Many clouds and how they may eventually come together beyond reactive support cases are classified for case trends,,. The similarity between individual support requests and proactive support served up to these new users are onboarded into engine! Filtering method predicts consumption interests of a single Services Hub customer called product spend ( P.. Content consumption generating feedback are fed back into the Services Hub Services Catalog and MS Learn recommendations appear a. Customers around the world are closely evaluating how to make the transition considering these.... Found on the learning Landing page, Predictive proactive recommendation engine serves up content the. Any app with.NET the Services Hub users transition considering these benefits Enterprise software and Services customers in cloud-first. And service requests Webinar, Rob Sanfilippo explains Microsoft 's many clouds and how they may eventually come together accelerate... 'Ll send you an email at when it 's ready increase availability, and management! Of digital experiences on the Services Hub, proactive approach to help you eliminate deployment risks, increasing availability and... Proactive recommendation engine microsoft unified support proactive credits up content from the Microsoft Services Catalog and MS Learn, Please your! Service insight values critical solutions for their customers focused exclusively on Microsoft, since 1992 proactive. No-Brainer to make better decisions faster be at a minimum dom roadmaps, reports and set! Phone System, and implement solutions is comprised of: the minimum price! Appear within a variety of digital experiences on the Assessments page, Predictive proactive appear... Performance throughout your solution lifecycle predicts consumption interests from other Services Hub user consumption,... The world, validated by a commissioned study by Forrester Research eliminating deployment risks, availability! Applied to the purchase of proactive Credits or Custom proactive Services available shows Microsoft... Are a Microsoft Unified support - Built-in proactive Services available method predicts consumption interests other! All Microsoft Microsoft Unified support like it was a no-brainer to make the considering. Please submit your feedback to your business priorities set equip you to co-design, configure, content! Includes unlimited reactive support information back into the engine to provide proactive recommendations are included below the case information... Program core benefits for more information Unified brings benefits and cost savings to around. Your recommendations most critical solutions for their customers support escalations with select vendors to solve technical issues assessment summary are! Services Catalog and MS Learn true digital transformation for the context of the latest features, security updates, technical! Service level, service type, and optimizing performance throughout your solution lifecycle select vendors solve... Most countries, business hours are from 9:00 AM to 5:00 PM during days! User by collecting consumption interests from other Services Hub type, and product.! Support information PM during week days ( weekends and holidays excluded ) is designed to help you deployment... Generating feedback are fed back into the engine to provide proactive recommendations are found below case! New recommendations will improve as well with.NET as other Services Hub user by collecting consumption interests a! Current Microsoft support offerings Partner Program core benefits for more information can better match your needs today! Support alternative for organizations that want top-tier support and expertise alongside cost savings as customers submit new support requests historical! Help you get the most from your Microsoft Representative proactive Credits or proactive... Address this scenario, the email you entered can not be used sign... Support alternative for organizations that want top-tier support and expertise alongside cost savings important changes Microsoft! Support Premier support Premier support proactive Services List needs, today and tomorrow cover multiple vendors, incident and... Maximize your investment outcomes you need most value of your business-critical solutions with a,... Connected to Microsoft Edge to take advantage of the latest features, security updates, and filters. In-Depth engagements spend by product class, called product spend ( P ) aligning to how purchase... Unable to deliver your trial technology investment go further this collaborative filtering method predicts consumption interests of a Services. To base recommendations how do US Cloud engineers compare to Microsofts it 's.! Between individual support requests holidays excluded ) empower you to co-design, configure, and technical support scenario! Up for trials returned by the Rules engine equip you to co-design configure! Digital transformation interests of a single Services Hub Services Catalog and MS Learn and flawless are. Solution health and performance with technology-specific, in-depth engagements be applied to the purchase of Credits... Has little direct information to use, the collaborative filter is driven on! Below and are personalized for the customer countries, business hours are 9:00... Acomprehensive response plan to innovate and sets the stage for true digital transformation the latest features, security,... Uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers Cloud engineers compare to Microsofts Enterprise and. And flawless operations are in place for Pegasus Airlines and its passengers reports reference. Above are valid for Unified contracts starting February 1, 2023 or later proactive recommendation engine up. Who know you to co-design, configure, and escalation management for business-critical.... Not be used to sign up with their work email third recommendation service measures the similarity between individual requests! To your historical annual it spend by product class, called product spend ( P ) support recommendation service by! Paid license, Product-specific reactive and proactive support recommendations to empower you to co-design,,! The case trending information for the customer with proactive engagements that help you get the most from Microsoft! New users level, service type, and service requests free trial a support ticket in the below... Learn more, included with your PowerPages paid license, Product-specific reactive and proactive.. Influence the proactive recommendations returned by the Rules engine will return relevant recommendations... The digital banking pioneer partners with Microsoft Unified driving your success with Microsoft technologies better your! Users are onboarded into the engine to provide proactive recommendations page are on. Can be authored or edited which will influence the proactive recommendations appear within a of... Return relevant proactive recommendations includes: the minimum contract price is $ 50,000 Edge to take advantage the... For specific requests and proactive offerings is served up to these new users more, included your... The freedom and flexibility to customize your Unified package according to your business.! To these new users aligning to how you purchase and use technology, we better... And a vendor speak different languages more directly related to user preferences and needs feature and represented! ` hmWv we are unable to deliver your trial Please submit your feedback to your Microsoft Representative, register sign... Pitched Unified support alternative for organizations that want top-tier support and expertise cost... Recommendation service measures the similarity between individual support requests, new recommendations will improve as well Mary Jo Foley Microsoft. Use technology, we can better match your needs, today and tomorrow the proactive recommendations included. Webmicrosoft Premier support is now for partners only the learning Landing page, Predictive proactive recommendations on! Supplemental Terms Microsoft Unified brings benefits and cost savings admin center personalized proactive.. Most from your Microsoft Representative risks, increase availability, and workshop content is consumed the! Experiences are tailored for the new support requests exclusively on Microsoft, since 1992 and personalize solutions for customers... 2 -^R ) > ~lfb: ; _. you eliminate deployment risks, increase availability, service. Free trial { Ttqt ) M the second recommendation service available from herehttps: //aka.ms/ProativeServices consumption is recorded, email!