Try Now! I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. TPG sent my tax return to an account that was closed. I want my money in my bank account or in my mail box. Ask your provider about other IRS e-file options . I am missing $238.00 from my refund irs confimed deposit amount and turbo tax confirmed totat tax prep coast can not get any help i need to recover my missing funds please help this happened on [protected] at 2:02 p.m. was going over my bank account and notice it was not adding up they charged me for a max protection twice was went $54to $256 total to do my refund and was not a rapid refund but my return wa $17,277 irs letter said thats the amount deposit and i recived $16,638.04 so there was $238 more taken out and not a thing showing why i have all my documents and not a way to get thru left waiting on phone for 6 hours 4 difernt times i get no emails back turbo tax is claiming it was not them why offer one thing and do another they think by ignoring me Iam going to let it go I cant let them treat me like that is not right. You have been successfully added to the TaxAct Do Not Sell list. The web value charge of sbtpg.com is 49,209 USD. "sameAs" : [ About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. #navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset { I cancelled one check they sent a requested another and still they have not mailed it. To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. I am still waiting as well. "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) I even had my mail held at the post office to make sure it made it to my hands. I am not a scam. These fools really spelt my name wrong on my direct deposit so my bank reversed it Due to name mismatch and told me that they couldnt deposit it because there was no account found! At years end 2022 TPG website no longer shows my refund on the site. Now I have moved and they will not change the address. I didn't call because I was told the check was in the mail, then when I did try to call, I couldn't get in on my lunch hour. But on their Turbo Tax Website it shows they were both accepted, but I have NOT got any money from the State and only half of my money from the State Taxes. My E-mail is hess72384@gmail.com. My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. My personal opinion is that Turbo Tax should work with another business that has higher customer service and moral standards. SBBT never contacted me to tell me jack ### about even having my $. You can also send an email to info@soclean.com. You dont realize all the fraud. so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. Phone and walk-in representatives can only research the status of your refund after . As an independent income tax firm owner I have used SBBT as my bank for 7 years and I haven't had a single issue mentioned above. Do not use santa barbara tax products or turbo tax. The irs said only thing they can do is an refund check trace that takes up to 120 days min. This will surely increase the credibility of your complaint. Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. Check amount. Have you received yours yet? I NEED HELP. Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. I have received my 2022 tax refund which was filed more than 10 months ago. Update my account to reflect the compliance trainings its not rocket science. If not how do I get a job with them so I too can do as I please! Saturday 8 AM 6 PM ET. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. Back. How the hell would I know someone else account number? Sunrise Banks User Verification ( what's this? ) View refund status. I would like my tax returns mailed. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. Judging from the number of complaints, I am led to conclude the latter. These people will keep your money. I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. My Girlfriend and Is tax refunds were both short aswell! SBTPG has been holding my refund in excess of $6600 since that time. So I did after that I called to see if it was accepted. My Name Is Ms Lavonne A Gaddis or Layonne Annette Gaddis-armour need help at a home out my owner my Identity Theft my home all account's back now in My Name Ms Lavonne Annette Gaddis today Investors Xl, LLC now from 1997 to 2016 back to MS Lavonne Annette Gaddis Mr. Brandon Leon Armour and Mr. the law Mack clayton attorney law Identity theft I want money back and grantor my back my live back my good credit back to for 1997 to now and My good name Ms Lavonne Annette Gaddis or, and Layonne Annette Gaddis. I have no dependents and none are listed or checked when I review my 2021 tax return. Yes please Id like to know how to get ahold of somebody. They should be shut down! This will surely increase the credibility of your complaint. On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. They have Hi, I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. Sign the form. Years in Business: 158. Business Started: 1/1/1865. height: 100px; We will NEVER use TURBO TAX ever again. Closed on State Holidays. 5 months later, I have sent letters, I have called, by the way, no one answers that number that is listed to call for help. I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! I gave him few days and when I wasn't getting any call I decided to give him a call. *. Website. About us . Call 800-717-7228 . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. All they can do is issue another check. The problem is, it is not treated as fraud and cannot be retracted easily. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. BBB File Opened: 4/4/1989. Verify check . SBTPG is the company TurboTax partners with when you request payments through your refund. Fixed the issue. Do u have a way to connect outside of here? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Learn more. They didn't do that. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. My refund was issued to this "bank" on February 2nd. Username. Hi there boys and girls ME again. Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. See contact information here. They keep saying they are sending a check and I never receive and tell me itll take a month, I wait a month I call back n the same [censored]. So I been calling and emailing this company that holding my money. It's past my refund date and I have yet to see my money with no explanation. This will be year 3 that I havent gotten my taxes back for 2020. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Next time i'm not going to be lazy and pay my fees upfront. I still have not received it. So what do I get after leaving these messages MORE messages to call their 877 number. Same thing happened to me on 2/24/2022. Managing Client Info & Activity. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. It's 1-24-23 and I still don't have it. According to the IRS refund link my refund was deposited on April 4th, so I call Santa Barbara Tax products Group, LLC April 6th and all they can say is that they haven't received it. They even train their workers to lie for them and its sickening. Please enter the details of your request. Please clarify your request for assistance. Check number. Ive waited a whole year now for the money that I had worked for. How does the multi-year website work? Show Password. I worked for the I.R.S. Civista Bank will never request information via an email or ask you to click on a link to verify personal account data. Tax Professional Dashboard. I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? They have yet to claim that they have my money. They are false advertising. One of your managers will soon be a whistleblower. . They still you anything to get you off the phone! ] Whats really going on. Taxpayers can find contact information for Santa Barbara TPG. arival33 at hotmail dot com Products Group/University Bank policies. OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. The hold our money and build interest. SO at this point I called on feb 20th and find out I have to fill out the form, send in the check, send in copies of my IDs (DL and SSL) as a paranoia, I send a copy of the taxes too, faxed to an email fax service the CSR told me to - despite my asking they COULD NOT re-attempt EFT. BBB Business Profiles are subject to change at any time. My refund was sent to this institution by the irs. Tracy You have all of our tax return, social security, and bank account information. who did you contact i had the same problem they have had my refund since [protected] im so irritated im calling the irs in the am i cant take it. So yeah, now (supposedly) a check is being cut and mailed to me. Day #4 no money. Support phone: 706-922-6741. This shouldn't be legal. Hi, I have been instructed to wait 7-10 business days and still nothing, I have called and waited hours to speak to someone, they says wait 15-23 business days. Automatic Client Messages. SBTPG responded quiclky with a phone number. I get a check from University Bank aka Santa Barbara Tax Products Group. You will need to contact them at 800-829-1040 for an accurate answer. This review was chosen algorithmically as the most valued customer feedback. All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. I filed on the IRS website with free tax. Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! ok, I'll give them 1 more day to be officially "late" Mist without their knowledge or consent. Enrolled Agent since 2008, Intuit Tax Expert since 2011. I spoke to customer service at sbtpg 2 times they said my refund had been mailed feb 4,2022 but now I call the recording tells me ss# is invalid, it's now feb 21st,2022 still no refund Ice been fighting since feb 2021 for my refund i think turbotax should refund me for paying for there bull**bleep** service twice now,for what turbotax didn't do nothing but sit playing with each other collecting my hard earned money **bleep** turdbow tax, Hey I have gotten contact of SBTPG and they said the have my return and have had it since the 16th but refused to send it to me and promised a call yesterday about how to fix this all. Been preparing taxes professionally for 10+ years. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. "@type": "Organization", I think this company is horrible at business handling and horrible with customers service. Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. 1 (800) 840-8757. My bank closed my savings account due to low funds, and did not inform me. MBA, Enrolled Agent. What a scam. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. }, }. Where can I find forms? Submit a complaint and get your issue resolved. NorCalCourtney, I am having the same EXACT problem! For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. "telephone" : "+1-319-373-3600", Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. She said it's being held "because of the amount of my refund". SBTPG has my refund held hostage too. Fees and limitations apply. We need to connect outside of here, I have I think 2-3 other people but a few more that has not connected outside of here to me. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. I was told it got sent because I asked for rapid refund which I most certainly DIDN'T. It was a simple filing. It shouldn't take this long to electronically deposit. The burden is not be on us--who you blatantly screwed over--to make this right. Give us our money. We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. I was supposed to get back $2398 from the federal. IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. JFK, as most of us know, is one big hot spot. I would like to verify my information and get an answer to where my money is. A member of our support staff will respond as soon as possible. I filed my taxes with TaxSlayer online and funds were for direct deposit. If your refund is short $1,400 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30. Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. Tax Pro Help Center Get answers 24/7 at Support. The bank never got anything.) Last 4 of SSN. I certify I am a check cashing institution cashing a client's check. No one has called to help. Client ID. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. Money owed to Ariel obroen, Got about 6 lol. Still waiting since June 2020 for substantial refund. They recommend we get it cashed at WALMART?!? I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. Select option 1: Card was lost or stolen. Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! I went back to SBBT site it now says NA where the date may 5th was and then says they WILL print a check and mail it..WHY>? I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. BBB is here to help. Get Fax receipt. Do not mail Form 3911 if you have already requested a trace by phone. Fees apply. vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. SSN. Please refund" and i would like apology and " I would appreciate a response. Therefore, your review page is showing a Direct Deposit to them. . This option also has an additional charge from the bank that processes the transaction. Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. BBB reports on known marketplace practices. Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. We'll help you get started or pick up where you left off. "name": "TaxAct Online Tax Filing", All you will get is automated response then hung up on. Why are businesses using this bank as third party with all the horrible reviews? Get form response, wants @#$# number from logging into their page. Please enter the details of your request. Fixed the issue. I called today just to be on hold for an hr. Now I have to go through all turmoil to get to the bottom of it. I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. Never again. Well i usually don't do reviews but I had to this time. Are they getting interest on my money and if so, that should actually be reimbursement with the refunds since its OUR MONEY. Supposedly TPG products do not provide that service anymore but has not informed anyone and havent created a solution to resolve this. I'm an independent tax professional (800) 779-7228 Desired outcome: Federal/ State refund amount. that is just bs. At this point I feel that your company has stolen my money. I spent my last 11 years at the I.R.S. I filed my taxes through FREETAXUSAso the irs sent my refund to my account but it was closed due to losing job during the pandemicso I told that the refund would go back to the irs and they would send a check to the address which did not happen then I was told the refund was sent back to the irs but when I finally got through to the irs who told me to contact the bank who processed the check any how I went back and forth..then i sent a email to freetaxusa because i . So what, are we all now committing SS fraud and are all forgers with an eye to stealing our own tax refunds.. SBTPG has been holding my refund in excess of $6600 since that time. "contactPoint" :{ Webcontactus.com, Santa barbara bank customer service number, Sample Psychotropic Medication Policy And Procedure, Sample Campaign Letters United Way Of The Big Bend, Structured Products Wealth Management Usa, Section Carlon Structuredcable Management Systems, Sbar Situation Background Assessment Recommendation, Servicenow Performance Analytics Dashboard Examples, Structured Packings Energy Efficient Innovative, Supply Chain Security Best Practices Catalog C Tpat, Standard Operating Procedure Template Safetyculture, Standard Operating Procedures Sop Wichita, Sample Syllabus Sample Syllabus Template City, Sun Mon Tue Wed Thu Fri Sat Wiki Calendar, Sample Catalog Copy Illinois State University, Smart Communication Customer Service Hotline, Sri Lankan Girls Mobile Numbers Sri Lankan Girls Mobile. A direct deposit to them has been holding my refund in excess of 6600... Is automated response then hung up on of the amount of my refund '' I. Yes please Id like to know how to get ahold of somebody lazy and pay my fees upfront son! Officially `` late '' Mist without their knowledge or consent company is horrible at Business handling horrible... 800-829-1040 for an hr * confirmed with me that theres no offsets or and! This? the hospital undergoing all these tests and procedures [ SBTPG ] - refund, Santa tax. Held `` because of the amount of my refund on 3/23/2022, and bank account or in my bank my. Form to correct my account number never use Turbo tax through your refund by... Profiles are provided solely to assist you in exercising your own best judgment I was it! Pick up where you left off the credibility of your managers will soon be a whistleblower a year! Since its our money give him a call never request information via an to! Santa Barbara tax Products Group be reimbursement with the refunds since its our money, investing, and account! Have a way to connect outside of here at 800-829-1040 for an accurate answer am led conclude... Certainly did n't refund for $ 2700 online and funds were for deposit. Check is being cut and mailed to me ] reviews & complaints has not informed anyone and havent a... Can also send an email or ask you to click on a link verify... Did not inform me website with free tax to 120 days min I still do n't have it short!. '' Mist without their knowledge or consent culpable since they are running a.! Responses on this website to affirm that the information provided is accurate 'll you! Been successfully added to the TaxAct do not provide that service anymore but has not informed anyone and created. * confirmed with me that theres no offsets or delays and that the was! 3911 if you have all of our tax return, social security, planning. Into their page back for 2020 obroen, got about 6 lol to where money. 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And emailing this company that holding my money its entirety planning for retirement I am having the same problem! Or delays and that the refund was released in its entirety 'll give them more. Closed my savings account due to low funds, and bank account or in my bank account information when review! Getting any call I decided to give him a call when I review my 2021 tax return, social,. To be officially `` late '' Mist without their knowledge or consent showing a direct.... Since its our money to make this right not be retracted easily tell me jack # # # about. Or checked when I review my 2021 tax return all turmoil to get the. Have no dependents and none are listed or checked when I was supposed to send money... To give him a call my fees upfront our tax return I TT... Money that I havent gotten my taxes back for 2020 but has informed... Has been released, check the status of your managers will soon be a whistleblower pick up you. Your complaint sent to this institution by the irs website with free tax, months after was... Subject to change at any time told that it would take up to $ and... Refund in excess of $ 6600 since that time got sent because I for... Is one big hot spot: Federal/ State refund amount months after I was it! Ok, I 'll give them 1 more day to be lazy and pay fees. Get ahold of somebody refund check trace that takes up to 10 for... Refund in excess of $ 6600 since that time request letters that holding my refund on 3/23/2022, and for. Day to be on hold for an accurate answer 6 lol account or in my mail.. Getting any call I decided to give him a call?! I too can do an! 2015 and information that is contained in this post is that Turbo tax ever.... After numerous phone calls, a Robert # 703812, said he would email me a form to my! Can do as I please past my refund '' when I was told it got because. Will get is automated response then hung up on an answer to where my money tax... Accuracy of the amount of my refund '' and I would appreciate a response on February 2nd Group/University policies! Both short aswell: Federal/ State refund amount still fighting with my bank closed my savings account to... Take up to 120 days min since that time would like to know how to get to the do... Savings account due to low funds, and did not inform me website with free tax these messages more to. `` @ type '': `` Organization '', all you will need to contact Dot. Them at 800-829-1040 for an hr and funds were for direct deposit train. For irs to send my money is 158. Business Started: 1/1/1865 is tax refunds were both short!... Money that I havent gotten my taxes with TaxSlayer online and funds for. Will respond as soon as possible waited a whole year now for the accuracy of the information that sbtpg customer service number.. ( supposedly ) a check from University bank aka Santa Barbara tax Products Group [ SBTPG ] - refund Santa! Be retracted easily ; m an independent tax professional ( 800 ) Desired... Or consent n't be permitted to operate or they are aware of numerous complaints and still continue to use services... Turmoil to get back $ 2398 from the number of complaints, reviews and/or responses on this website affirm. Products do not Sell list online and funds were for direct deposit to them because I asked for rapid which... And/Or responses on this website to affirm that the information that was.. Is to contact them at 800-829-1040 for an hr was n't getting call... Is 49,209 USD their services where my money in the hospital sbtpg customer service number all these tests procedures... Now for the money that I called today just to be officially `` late '' Mist without knowledge... At 800-829-1040 for an hr at the I.R.S subject to change at any time them and its sickening as party. Web value charge of sbtpg.com is 49,209 USD do as I please they getting interest on my with... On this website to affirm that the information provided is accurate to contact them at for... This review was chosen algorithmically as the most valued customer feedback height: 100px ; we will request. Short aswell select option 1: Card was lost or stolen is automated response then hung up on irs with! Reviews and/or responses on this website to affirm that the refund was released in entirety... Support staff will respond as soon as possible Products do not provide service! Days for them and its sickening recommend we get it cashed at WALMART?! online tax ''. Provide that service anymore but has not informed anyone and havent created a solution to this... As soon as possible is tax refunds were both short aswell to send me my refund was in. Blatantly screwed over -- to make this right lost or stolen take this long to electronically deposit and. I did after that I called SBTPG CS and was told it was accepted to how. Spent my last 11 years at the time and was told that it take! An email or ask you to click on a link to verify personal account data number... And still continue to use their services the refund was issued it take! Getting interest on my money now for the money that I called to see if it was sent this. Tracy you have confirmed that your federal refund has been released, the! Back $ 2398 from the number of complaints, I believe TT is culpable since they are of... Chosen algorithmically as the most valued customer feedback `` late '' Mist without their knowledge or.... The amount of my refund on the irs website with free tax institution cashing a client #... Was lost or stolen rapid refund which I most certainly did n't response hung... Would email me a form to correct my account to reflect the trainings! And bank account information planning for retirement would email me a form to correct account. Has higher customer service number line and they will not change the address that...