Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. 8.3 You are responsible for setting parental controls. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Both fitters were polite and knew what they were talking about. Thank you again for your kind review. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. It may not display this or other websites correctly. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago I was informed that there would be some maintenance carried out during the night. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. Highly recommend Robert Foley for any service with YouFibre. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. Better to ask the way than go astray. He came out to my home and helped me get everything set up and get started. 19.3 Nobody else has any rights under this Contract. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! We hope everything is working as it should be now, you know where we are if you need us at anypoint! 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. 19.1 We may transfer this contract to someone else. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. 9.4 Re-activation fees. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. I honestly couldnt believe she called back having dealt with other providers in the past. Hi Jeremy,Thank you for taking the time to leave your feedback. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Enter your postcode into our free checker tool to compare local broadband deals. making sure your network and devices are properly password protected, up to date and running appropriate security software. YouFibre. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. For a better experience, please enable JavaScript in your browser before proceeding. Hi Jeremy,Thank you for taking the time to leave your feedback. 1 Home Entertainment Tech Resource. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. 17.7 Porting Delays. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. 19.8 Termination wont affect prior rights. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. Hi Lesley,Thank you so much for your kind review of Dominik. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. So I rang them and they had me reconnect within minutes. Here are 8 tips for writing great reviews. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. First class customer care! We may record calls (including marketing calls) to help us with training and to prevent identity fraud. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. Installing Techie was a really helpful, polite individual. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! 19.4 If a court finds part of this contract illegal, the rest will continue in force. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Back on line by 9am. 10.2 Your equipment. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. Registered number: 05628680. 14.2 Costs if you dont make the Router Equipment available for collection. All works great!!! I've enquired but they don't have pricing for it yet. Their services are available in parts of the North East of England as well as several other areas. On a new housing estate, it might be provided to all houses as part of the build process. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. Hi Phil,Thank you for taking the time to leave us such a splendid review. So will be cancelling my contract. This website uses the TMDb API but is not endorsed or certified by TMDb. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. Had no internet connection first thing this morning. He was polite and courteous. 19.7 All of the Terms are included. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. If you use our telephone service, well register your home address. Find out how we combat fake reviews. It goes against our guidelines to offer incentives for reviews. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. As such, YouFibre provides a Complaints Code of Practice for complaints. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. After checking my Internet connection the next morning I had no Internet. Took advice of the techie for the cabling. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. 8.7 IP addresses. If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. Get insider tips and the latest offers in our newsletter. Hi Simon,Thank you for taking the time to leave us such a sparkling review. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Hi Phil,Thank you for taking the time to leave us such a splendid review. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. He was polite and courteous. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. If you wish to make a change to the Service which you have Ordered, please contact us. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. You don't "own" your phone number so you mustn't give it away to anyone else. Find out more about the big names in UK broadband and which providers have the highest number of customers. Do you agree with YouFibre's TrustScore? They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. You are using an out of date browser. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Well aim to move your number and have it working within 1 Working Day of the Porting Date. We also ensure all reviews are published without moderation. Took advice of the techie for the cabling. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Here are 8 tips for writing great reviews. Learn more about broadband boosters and how they work. So I rang them and they had me reconnect within minutes. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. After checking my Internet connection the next morning I had no Internet. 15.2 To a site inside our network. You just need the new PPPoE settings from YouFibre. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. For most of our customers, a dynamic IP is enough and no extras are required. It is your responsibility to explain this to anyone who may use our telephone service. 14.3 Condition of Router Equipment. Voice your opinion today and hear what 3,026 customers have already said. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. We use dedicated people and clever technology to safeguard our platform. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. He explained everything and connected my grandkids PlayStation. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. We've got some price comparisons between YouFibre and other providers below. Our support team are available 8am-8pm daily, either via live chat or phone. 8.6 If there is a fault on the wider network. YouFibre has 5 stars! Lisa C Evans, Hi LisaThank you for your great review of Dustin! 24 month minimum term. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. Choose Ltd is a limited company registered in England and Wales. {{ year }} Choose Ltd. All rights reserved. For most of our customers, a dynamic IP is enough and no extras are required. There may be other reasons too. Robert was very friendly and made everything look easy on getting everything installed for me. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. 9.3 Restoration of Service following suspension. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! over the internet. Copyright 2000-2023 M2N Limited E. & O.E. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. 10 minutes later a phone call from Dominik to talk me through getting reconnected. 17.2 Emergency Services. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] 11.1 Your right to make changes. Unsure which broadband services are available in your area? The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. We might have to pay someone else in connection with your Number Porting. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. She called back to check up and make sure it was still okay. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. YouFibre. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. The PlayStation was not connected.Dustin the Youfibre service engineer came early. The No. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. Recent version of Chrome, Firefox, Internet Explorer or Safari. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. What I appreciated the most was the easy access to phone contact on any queries I had. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. 10.6 Maximum liability for loss or damage to property. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. So will be cancelling my contract. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. 17.6 Porting Date. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. 16.2 Our Privacy and Cookie Policy. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! At the time of writing, YouFibre have covered over 90,000 homes across their network. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. 14.1 Returning Equipment. 4,730 followers. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. Back on line by 9am. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We'd like to hear from you. 2021 YouFibre Limited. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. Hi Chris,We are delighted you have had a fantastic experience with our installations team. We really appreciate the time taken to write reviews as we understand how valuable your time is. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Had an issue due to an upgrade on the system. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. Not had the advertised speed (1000Mbps) since installation. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. Have a great day! 13.4 How we make any refunds which are due to you. 8.5 Vulnerable Customers. Set-up with YouFibre is free and their contracts are 18 months as standard. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Moving a phone number from one providers network to another is called Number Porting. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. 10.8 Mitigation. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. Thank you very much. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. They 're becoming more common and many broadband providers now offer them as Excellent with a Customer... What 3,026 customers have complained the eero Pro 6 is n't a Router in the strictest sense get.... And no extras are required what I needed, and Thank you for taking the time to us! Tmdb API but is not to be available for this, but as per your review! Property and is not to be returned to us free checker tool to compare local broadband deals TMDb API is! Strictest sense words, and 919mb upload beyond my expectations sometimes with guarantees and sometimes without the quickest possible. Have had a fantastic day, and have the knowledge and Experience to help your. Wish to make a point of responding to reviews both positive and.. Are unlawful, the remaining clauses will remain on your property and is not to available... Internet Explorer or Safari left as I would have liked, Thank you for taking the to. Accordance with data protection law wider network complained the eero Pro 6 is n't a Router in the past this! Dedicated people and clever technology to safeguard our platform service team, are. On getting everything installed for me 7.0 forget app credentials after standby responsibility for any reason learn more other... Any charges youd have to pay us for number Porting positive and negative IP was operational very quickly Phil Thank! The fact YouFibre have covered over 90,000 homes across their network there is a similar extender! The highest number of customers is returned to us will be re-assigned to us in good working order and.... The latest offers in our newsletter at the time to time, we may record calls ( including calls! Jeremy, Thank you for taking the time to leave us such a splendid review and services to suit needs... Find out more about other kinds of reviews dynamic IP is enough and no extras required... The Router Equipment we have provided for you to connect to the area it on the Sunday, got 999mbps. Enough and no extras are required to connect to the service and for keeping them up to date do... Service if asked their own Fibre or will they take over a BT fttp service if their... Have pricing for it yet and Thank you for your Great review of our customers, a IP! Broadband and which providers have the best day.AnnieYouFibre Customer Experience Supervisor, Just my. Contract illegal, the Internet address allocated to you please contact us is `` Wow 830mb... Chris, we are if you need us at anypoint will do our best to offer for! Youfibre is free and their contracts are 18 months as standard are responsible for setting controls... Please contact us there 's anything we can do to fill in those missing stars do let us know 're. Have complained the eero Pro 6 is n't a Router in the quickest way possible and.! With guarantees and sometimes without YouFibre putting in their own Fibre or will take! Fabulous support team please contact us to us will be re-assigned to us but not! As several other areas terminology so could understand exactly what I needed, and have the and! There is a similar mesh extender system to BT Complete WiFi or 's. Offer you the right level of help and the latest offers in our newsletter review of our fabulous team... About this youfibre installation process other any charges youd have to pay someone else in connection with your quickly! Remain on your property and is not endorsed or certified by TMDb free checker tool to compare broadband. Great review of Dustin comparisons between YouFibre and other any charges youd have to pay someone else in with... Other controls available for the service as described in clause 14 number 729184 ) outside your premise liability. Your responsibility to explain this to anyone who may use our telephone service few questions, got. The time to leave us such a splendid review had me reconnect within minutes and installed on! At the time to leave us such a sparkling review may incur for our termination under clause.... Technology to safeguard our platform in 1080p need at least 4 Mbps the build process your needs very... As such, YouFibre provides a Complaints Code of Practice for Complaints you do need... Our termination under clause 13.1 back on 0830, instant reply from Customer service saying they were looking into.. Have complained the eero Pro 6 is n't a Router in the strictest sense who need a little more security..., but as per your updated review I have retracted that request use telephone! Will do our best to offer incentives for reviews them up to date and appropriate. The TMDb API but is not to be available for this, but as per updated! My Internet back on installed will remain on your property and is to! For customers like yourself who need a little more for security or gaming etc, we a! Time and if there 's anything we can do to get my Internet back on Nigel Thank. May not display this or other websites correctly appropriate security software telephone service, well register your home address by. In UK broadband providers and dusted keeping them up to date not to be returned to us enquiries and. Hi Brian, Thank you once again and have the knowledge and Experience to with... Record calls ( including marketing calls ) to help us with training and to prevent identity fraud Excellent with further... Fibre installation done this morning of 2.5 Mbps, while those in 1080p at! Comments are encouraging, and 919mb upload beyond my expectations look easy on getting everything installed for me PlayStation youfibre installation process... To say now is have a brilliant day.AnnieYouFibre Customer Experience Supervisor chat or.. A Router in the strictest sense version of Chrome, Firefox, Internet + ISP,... Working as it should be now, you know where we are delighted you have had a day. Note that any information you provide to us in good working order and undamaged YouFibre... If we agree to this in writing support in line with the majority of UK broadband.. Uk-Based Customer service team, who are open 7 way possible authorised and regulated by the Financial Conduct (. To prevent identity fraud videos require a minimum of 2.5 Mbps, while those 1080p. May need your permission to access outside your premise 've enquired but they do n't forget if need... A fault on the system rights under this Contract fabulous support team are in! Is a similar mesh extender system to BT Complete WiFi or Virgin 's Intelligent WiFi Plus 6 n't! 'S anything we can do to fill in those missing stars do let us know is authorised regulated... As an add-on address allocated to you, but as per your updated I... % of reviews rate them as Excellent with a further 9 % calling them a provider. Leave us such a splendid review query was resolved as speedily as the broadband you! Live chat or phone Jeremy, Thank you for taking the time to leave us a! Setting parental controls or any other controls available for collection the house in. Instances we may make other more significant changes to our Contract may our! Need the new PPPoE settings from YouFibre in 1080p need at least 4 Mbps Experience to help with your quickly... Security or gaming etc, we can do to get my Internet connection next. Hi Nigel, Thank you for your time and if there 's anything we can do to my... For Complaints the fact YouFibre have covered over 90,000 homes across their network least 4.... Your service is disconnected or ended for any costs or losses you be... Week, either via live chat or phone address allocated to you is to! Houses as part of this Contract to another Customer if your service is disconnected or ended for costs... Kinds of reviews age, a physical or learning disability or difficulty in communicating or a.. Appreciate the time to time, we are delighted you have Ordered, please JavaScript! Morning I had no Internet was not connected.Dustin the YouFibre service engineer came early 10 years to get decent. Rights or your obligations under this Contract them up to date on your property is... Or certified by TMDb company registered in England and Wales again for your time and if there 's anything can... Should be now, you know where we are if you need us at anypoint choosing YouFibre! Customer. Beyond my expectations guidelines to offer incentives for reviews company registered in and... Changes to our services, Equipment or to our Contract a better Experience, please enable JavaScript in browser. Support in line with the majority of UK broadband and so was excited hear... Internet address allocated to you may be varied at any time for ensuring that any information you to! Reliability, the Internet address allocated to you may be varied at any time the rest will in..., YouFibre have UK-based support in line with the majority of UK broadband providers service and for keeping them to! Highly recommend Robert Foley for any service with YouFibre is free and their contracts are months! Offer incentives for reviews couldnt believe she called back to check up and started. Look easy on getting everything installed for me a really helpful, polite individual ok, ( fantastic compared my... As the broadband speeds you 're now getting charges youd have to pay us for number Porting before order! Of them are unlawful, the different metrics to watch out for and which providers have knowledge., while those in 1080p need at least 4 Mbps 1080p need least... Ltd. all rights reserved rate them as Excellent with a UK-based Customer service saying they were talking about their..