. Since 2nd April my smart meter (AS302P) has not been sending readings to British Gas. Bill Relief Scheme, Help with my online - Submit meter readings for more accurate bills - Book an annual boiler service* - Top up your smart pre-pay meter . Ignore any red numbers. Remember, the more often you send us your readings, the more accurate your energy bills will be. You can submit your final meter reading online. This app has been updated by Apple to display the AppleWatch app icon. Under the hood updates to deliver new features for the future Bug fixes for pay as you go customers. Multiply the m3 figure by a conversion factor of 1.02264, then by the calorific value. The easiest way to pay your bill is to set up to pay by Direct Debit or to pay online using howmuchcaniget Forumite. price plans. Once youre in, you can check your account details and switch tariffs in the 'About me' section. Use your smart meter data to cut your energy bills. by Direct Debit, Centrica Business All conversion factors are prescribed in the Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). If youd like to apply for the Warm Home Discount, theres a dedicated application form that you can see below: For all other queries, you can call British Gas on 0333 202 9802, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. The process takes less than a minute! The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. Plus the app doesnt work so I am not sure how I am meant to monitor the useage in detail as they sold it to me. Now does not allow me to pay at all on either option. The smart energy monitor also needs to be connected to your wifi router to function correctly. And our app is here to help you. I recommend purchasing the power user options to get the most out of this app, however the app works just fine without.A special note for people on a water meter - This is where the app really comes in useful. We are constantly evolving our services, using our core capabilities to meet the changing needs of the market and our clients. Useful 1. Share. British Gas smart meter contact. The developer, Graham Haley, indicated that the apps privacy practices may include handling of data as described below. Then you can enter your meter readings and continue to receive accurate bills through the post. to new premises? And youll also be able to buy cover products on the new app, from Kitchen & Appliance Cover to HomeCare. Well always ask for one towards the end of each billing cycle (either once every three months, or twice a year), and its important that you send us one so that we can bill you accurately. Step 1. from logging in with your fingerprint, four-digit pin or face ID, to sending meter readings and paying bills in just a few taps. What is SmartThings Energy? those submitted to your supplier)- View your usage and costs since your last bill, as well as an estimate of when and how much your next bill will bePOWER USER FEATURES (via a ONE-TIME in-app purchase)- Additional meter types, reading combinations and ways of calculating usage- Support for rate changes, if/when you switch supplier or they change your rates- Support for resetting your readings, e.g. if I pay for anything online or otherwise, the balance in my bank account shows this payment but the British Gas account app has no bearing on what credit is actually on my smart account at that precise time. commercial connections or meters, Tell us you're You can also submit a manual reading to British Gas either over the phone by calling 0333 202 9802 or online . It will show 5 numbers in black or white, and might be followed by 1 or more red numbers. How to read your gas meter and convert this reading to kilowatt hours. Love the app! We often link to other websites, but we can't be responsible for their content. Broadband & Phone. f you dont submit a meter reading, your supplier will estimate your usage, this can often be way out and your old usage could be charged under the new, higher rate. The smart meter display became useless as well saying connecting to smart meter. If there are problems with your billing it can often be solved by submitting a new meter reading online. So it makes . Give accurate, automatic meter readings . Lets face it: paying a bill isn't fun. For any queries related to your smart meter, you can contact British Gas by calling 0333 202 9802 and selecting Option 1. In the Netherlands those smartmeters (electricity & gas)are going to be deployed nationwide (over a period of some 7 or 8 years I believe) starting next year. For more information, see the developers privacy policy. The following data may be collected but it is not linked to your identity: Privacy practices may vary based on, for example, the features you use or your age. oil)- Uses the currency from your device's region setting, but you can override this per meter (e.g. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. This step is not required for metric meters as they are read directly in cubic metres. You'll need to enter your email address, account number and postcode. There are some added steps, however, in the case that theres an error with the meter. account, Switching my MPAN/MPRN/meter serial number? Then, select the 'submit meter read' option and from here you'll quickly be able to submit your meter reading. The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. If you dont submit a meter read and your latest bill is due, then we will estimate your consumptionand we'll let you know once it's ready. Mine shows daily usage but the app shows nothing since mid feb. Debt target: 19,000.00. We are continuing our quest to make our app more stable and have made fixes and optimisations in this update.Top tip: keep notifications switched on to get the latest news. in. connections, Request a smart What's my commercial properties, Log Moving house? About Us. Naturally, as the digital word expands, most switching within the gas and electricity industry is now done online, but if you prefer speaking to someone directly, then British Gas do have a sales department which you can call through to. With the British Gas app, you can access your energy account with a four-digit PIN. Calorific values vary; you should find this on your bill. You can submit your opening meter reading online. We just need the name and account number, and you can submit meter readings in a few click. I looked at and tried out a dozen other apps before I found this one. I always select YES but it never gets saved. Contact the British Gas customer service team. You can also book an engineer through the app and your online account if you need one. However, the Office for Product Safety and Standards is only responsible for gas meter accuracy and complaints about billing should firstly be directed to the supplier concerned. The smart energy monitor also needs to be connected to your wifi router to function correctly.This app connects you to your British Gas smart energy monitor and lets you check your energy use from anywhere, anytime.If you think someone has been using the electric shower for quite a while now, just get your smartphone out and see how long theyve been, all without getting off the sofa.You will be able to: See how much energy you have used so far today See if youre using more than usual See how much electricity has been used in the last hour See how much electricity is currently being usedThis will help you keep on top of your energy spend. LearnMore. What is going on. Its paid to you in a one-off discount against your energy bill whether as account credit or as a voucher for pay as you go customers. If weve estimated your bill, itll be because we didnt get a meter reading for that period. Topping up is easier, and works properly now. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 6 p.m. 020 3992 7717. It is called your standard charge already doubled for no apparent reason. If you have lost your gas card or electricity key, dont fret, youll be able to pick up a new one from your nearest Payzone shop. Meter reading or lack thereof can be very expensive. The new app's 'Billing' feature lets you take care of your energy bills in a few taps, with the option to pay by card, Google Pay or Apple Pay. Operating in the UK's utilities industry for more than 26 years, we are the leading provider of regulatory and field services to energy and water retailers. We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. Don't forget, the Warm Home Discount scheme for 2021/2022 is open for applications. You can also track the status of your appointment. Remote reading of smart meters. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. these uncertain times. With Brits having been advised this week to take a meter reading before the end of the month, many have been trying to submit their latest readings online, ahead of the energy . Dont worry we wont send you spam or share your email address with anyone. Needed in these high cost times to find nothing appears to work especially this app. iPhone Screenshots. Was told by BG that switching to a smart meter would be beneficial due to me being able to watch my consumption and keeping control on my finances, plus the app was easy to use and would allow me to see where in the house I was using the most energy. Wish there was an auto top up feature though! I have no idea what the figures in Current section show (all sort of smart statistics with delta symbols, but with no explanation or tooltip to look at, I guess Ill never learn what they are).The bottom line, smart app, does its job, the author is good at coding, but he needs to hire a good UX specialist to completely redesign all menus to make the whole thing make more sense, so to speak. Log Submit your meter readings using our free App for Android or iPhone and say goodbye to estimated bills. For your second reading press 6 again until you see 'IMP R02' followed by 8 digits. I did manage to get Smart Things set up and I can pull usage in, the only problem with that is that GAS is displayed in kWh so the energy dashboard isn't picking it up as a valid source. If you want to switch to another tariff within British Gas or you want to switch to British Gas, then there are a number of ways in which you can do this. You live and learn. Glow. With a large number of departments and possible queries, there are a tonne of contact methods and phone numbers available. billing, There's something wrong with my KEY FEATURES. This meter reading is 12345. You can call their Pay as you go enquiries line which is open Monday to Friday 9am to . Plug your smart energy monitor back in. Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs. 0800 111 - Get handy in-app notifications and reminders. Well send you a link to a feedback form. Its your energy-saving app Got a smart meter? Wait seven days (most smart energy monitors re-start automatically within a week) Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. Established in the 18th century as a small fishing village, the city grew rapidly in the early 21st century with a focus on . Youll need to sign in with your British Gas online account, or register to create one. You may also have a standing charge or one price for the first X number of units and a lower price for the remaining units. Unplug your smart energy monitor. This has caused my meters to be switched off several times as it hadn't allowed me to top up for days on end. UK "smart" energy meters. This should reset the connection and you will see the message: "your smart meter is now paired" on . As the leading power supplier in the UK I expect working at least but this doesn't manage that on most occasions which is ridiculous consisering. Copyright 2023 Apple Inc. All rights reserved. 100 cubic feet = 2.83 cubic metres. Whats more, with our 'Insights' feature, you can see which parts of your home are using the most amount of energy. Read 2 more reviews about British Gas Evolve. Get a quote for Hardware. British Gas asked me for meter readings which I submitted. When this got rolled out I was relieved and excited because it was meant to make life easier, but it fails to do that. Heres what you can do:- Book an engineer (if you have cover with us)- Book one-off boiler repairs (even if you dont have cover)- Track and manage engineer appointments- Submit meter readings for more accurate bills - Book an annual boiler service*- Top up your smart pre-pay meter - Get handy in-app notifications and reminders- View and pay bills quickly and securely- Stay on top of your spending with energy budgets - Chat to an adviser for help - Buy HomeCare cover to avoid unexpected repair bills - Protect your plumbing, electrical system and kitchen appliances- Enjoy discounts, giveaways and prizes with Rewards- See live energy usage** - Switch energy tariffs Plus were always working on new ways to make our app handier and easier to use. And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs 2. Need more help with your meter? Each region of the UK has its own gas and electricity distribution network operators (DNOs). Debit, Direct Debit If youre moving into a new house, were sure youve already got a million and one things to do on your list, but sorting your gas and electricity bills is certainly one that doesnt need to take a tonne of your time, were happy to take the burden off you and set everything up for you. You're welcome to reply safely to that message and we'll work on processing the read. Total power consumption (Kwh) for both gas and electricity (your meter reading) Tarif information (price per kwh for both fuels) Live readings (in Watts) of usage for electricity. If you pay by monthly fixed Direct Debit, we wont send you bills. The app is glitchy and slow to load even on a high speed connection. If you are having difficulty reading your business energy meter then see our handy, visual guide on how to do so. E.on and E.on Next - readings can be submitted for five days after 1 October . Its very easy to use, comes with regular updates, backups are automatic and easy and the app easily syncs automatically between iPad and iPhone. What they missed off was that by switching to a smart meter means if my credit runs out I can be cut off. British Gas said customers who take meter readings on 30 September have until Friday 14 October to provide them. . To read the meter: Write down the first 5 numbers shown from left to right. If youve given us a meter reading lately, well use it to work out when your next bills due. - Add multiple meters to your profile. Pure Planet Energy is a new app only energy supplier from the team who founded Virgin Mobile. And our app is here to help you. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Appalling from such a large company that makes billions in profits. Thats why weve filled our new app British Gas with helpful, easy-to-use features. account, Submit Give us a call now, sit back and let us do the work. Angry customers slam British Gas over smart meter readings appearing to show they are spending hundreds of thousands of pounds every hour on energy . electricity, gas, water, solar . British Gas customers have been flooding a Facebook complaints page, claiming their smart meters are not working and they are being overcharged as the cost of living crisis worsens . If there is an error with your card or meter, when contacting British Gas, make sure that you are nearby your meter so that you can make a note of any fault messages on the screen if there are any. We also use cookies set by other sites to help us deliver content from their services. On the new app, from Kitchen & Appliance cover to HomeCare need to sign in with your Gas. Your British Gas asked me for meter readings which I submitted the calorific value the uk has own... 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Open for applications worry we wont send you a link to a feedback form evolving our services using. Are using the most amount of energy you pay by Direct Debit or pay. A bill is n't fun departments and possible queries, there 's something with... To buy cover products on the new app only energy supplier from the team who founded Mobile... Your wifi router to function correctly estimated bills called your standard charge already doubled for no reason! Cut your energy bills will be to 6 p.m. 020 3992 7717 decision making the... To top up feature though buy cover products on the new app you! Thousands of pounds every hour on energy parts of your final meter for. For pay as you go customers apps privacy practices may include handling of data as described.! Usage, costs and savings are calculated british gas meter reading app displayed in easy to visualise graphs five days after October... 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