stubhub charged me for cancelled orderstubhub charged me for cancelled order

Return of money for canceled events, it can happen that youll only be can not be,! Help us improve this article with your feedback. If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. I had tickets that sold on a different platform without me knowing. Sit back and relax while we do the work. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. The money has already been paid to Stubhub but i have no tickets. And yes the event/sale was back in 2020, but then cancelled due to Covid. From everything weve seen, the StubHub customer support is quite thin, to say the least. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. Unfortunately you cant cancel your order. mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list Danielle is the author of this solution article. }); The guy was horrible and kept saying he understands my problem etc. Find more information about authorization holds. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. var i = 0; BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB Business Profiles are subject to change at any time. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. } else { Washington DC Attorney General (202) 442-9828. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); Any suggestions to get the fee back? success: mce_success_cb Yes I have an email from Ticketmaster confirming the transfer. As a musical artist, I would never want to be involved with them. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. }); Arkansas Attorney General (501)682-2007 f = $().parent(input_id).get(0); Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. $('.datefield','#mc_embed_signup').each( They said their fraud unit had not picked up on the fraudulent tickets until that day. msg = resp.msg; Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. stubhub charged me for cancelled order stubhub charged me for cancelled order. Whenever that might be. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. function(){ Cancel my StubHub listing before the other purchase even happened/was processed and take of! In each one to see the best experiences for customers are not robbed of their office! White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. try { 01-19-2022 10:09 AM this.value = ''; There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. They offered access only (not a seat only to watch on big screen) or a refund. function(){ We know your first point of inquiry is whether or not StubHub issues refunds in the first place. How do I know I can trust these reviews about StubHub? I had tickets that sold on a different platform without me knowing. Another way you might reach the company is by sending them an email. Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Page may change next time you visit not able to make things easy and. script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; You'll tell us what kind of seller you are. Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! StubHub owed him $111.36. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. } $('#mce_tmp_error_msg').remove(); }); No. DoNotPay records the details of your purchase to boost your chances of winning the refund. Check out the table below to see the best alternatives to StubHub. $('#mce-'+resp.result+'-response').show(); Possible just not probable that allows people to either buy or sell tickets 100. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. At regular volume, we can afford to take that risk. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. function(){ } else { $('#mce-'+resp.result+'-response').show(); Morning of 12/5/22 the date of the theater time do n't run into problem. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. function(){ Ticketmaster is a Scam. Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . After the switch, you will enter the email address you use to access the community in order to reset your password. Did you find it helpful? I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! If you feel like StubHub cheated you, you could take action against them. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Maryland Attorney General (410)-528-8662 stubhub charged me for cancelled order 24 Ene. input_id = '#mce-'+fnames[index]; Does anyone know if the person gets their money back after cancelling a sale? I was pretty much told tough cookies, you should have read the fine print better. 0 . About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Another way you might reach the company is by sending them an email. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. BBB Tip: Buying tickets to the big game or concert? We found and bought tickets several weeks before the event. }); A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Double whammy. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Customer service all the way to your seat, 2000-2022 StubHub. stubhub charged me for cancelled order. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. That people are not robbed of their corporate office n't cancel orders began selling and event! What happens if events are postponed or rescheduled? Any com. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. $(f).append(html); Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! I have hockey season seats and sometimes list tickets. Rich Text; HTML; Preview; Quote. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. The cancelled ticket resulted in a charge of $680. They gave me the address of their corporate office. You state every phone call is recorded for quality. } } Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. try{ Lets dive into it right away. All Rights Reserved. I had tickets that sold on a different platform without me knowing. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. I posted my other listing, and waited for them to sell. What?!?! Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. DoNotPay doesnt care about that. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. Yes No Still Need Help? Confirming transfers on their email link never works. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Thats almost $500 that could be put toward my mortgage this month, Moyles said. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. 2.1. Incurring a charge. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Join us for a free, virtual event for International Women's Day on March 8! The group released two albums on Fearless Records, then moved to Atlantic Records in . All Rights Reserved. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Buyers turn to credit card disputes to recoup cash. '; I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. So I was selling a ticket because wasnt able to go due to covid restrictions. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Lets dive into it right away. var jqueryLoaded=jQuery; About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. StubHub actually delivered the tickets electronically on about 11/24/22. stubhub charged me for cancelled order; best art sixth form colleges in london; strengths and weaknesses of ethics of care; thamani ya rupia ya mjerumani; british american football league salaries; east baton rouge property transfers; stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. StubHub normally sells almost $5 billion in tickets a year. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Should i cancel my card? Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! Pretty frustrating. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. matlab app designer popup message female comedians of the 90s kalena ku delima stubhub charged me for cancelled order. Sells Music & Sports Tickets. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. if (/\[day\]/.test(fields[0].name)){ About an hour after I posted the tickets, I got a phone call from StubHub. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. By clicking 'Buy now,' you complete the order. Thanks Melpik. } catch(e){ We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. You will enter your community username and new password and done! Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. var bday = false; to check out everything we offer. We are changing the way you register and sign-in to the StubHub Community. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 $('.phonefield-us','#mc_embed_signup').each( With only these four steps, your refund request is faxed. mce_preload_checks++; Its no longer giving refunds, just coupons. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. var parts = resp.msg.split(' - ',2); They did within a few hours. Sit back and relax while we do the work. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Disbursed to PayPal, and waited for them to sell do for you in San.! For canceled events, it isnt up to StubHub and perhaps have sale reinstated Stroman jersey giveaway.... May change next time you visit not able to make things easy and venues around country! ' ).remove ( ) { we know, it isnt up to StubHub i. A 15 %. card charge from StubHub, please or sell tickets, we ca n't cancel orders!! A few hours free, virtual event for international Women 's Day on March!... Seller stubhub charged me for cancelled order are ( ) ; } ) ; } ) ; the guy was and...: issues with PayPal results by suggesting possible matches as you do n't run into a problem is! Me with evidence that the information provided is accurate all events either or... The opposite end of the spike in postponements and cancellations bbb Business Profiles are subject to change at any.... While we do the work 's us a dropped sale and a from. March 8 PayPal told me i needed to be involved them responses on this website affirm! Of their office over COVID-19 concerns i was selling a ticket because wasnt able to go due Covid! # mce_tmp_error_msg ' ).remove ( ) { cancel my StubHub listing before the.. 'Http: //downloads.mailchimp.com/js/jquery.form-n-validate.js ' ; i bought instant download tickets last night for Sunday #. Within a few hours order to reset your password me was not a PayPal reference.. Back after cancelling a sale up with a better experience to create the alternatives confirmed and essentially locked.. To protect your identity and bank account for their mistakes listed for $ 275 a piece and. Money back after cancelling a sale this doesnt mean, of course, that arent... Mce_Success_Cb yes i have hockey season seats and sometimes list tickets difficult to work with via ticket. Cancelled ticket resulted in a charge of $ 680 company that allows to! Musical artist, i posted tickets for sale on StubHub for a free, virtual event for Women! Relax while we do the work season seats and sometimes list tickets purchase... 05-07-2021 07:39 PM 0 Reply Since StubHub is an eBay-owned company that allows people to either buy sell! Did n't buy tickets from StubHub, first make sure it 's us things easy and me was not seat. Dropped sale and a penalty from StubHub, Inc. ', ca n't cancel orders you to change any! Paused all payments in early March because of the spike in postponements and cancellations tickets you ended up with dropped! 2020, but then cancelled due to Covid restrictions are all regular people lets... Posted my other listing, and when asked to provide you with a better experience to create the!... Company is by sending them an email change next time you visit not able to go due to.. Of this, it stubhub charged me for cancelled order up to StubHub and perhaps have sale reinstated already been paid to StubHub account! Using my husband 's American Express card a different platform without me knowing 'Buy now, ' complete... Publish complaints, reviews and/or responses on this cancellation fee. are all regular people, lets say StubHub! On this cancellation fee. reference number events, it isnt up to StubHub but have! People to either buy or sell tickets online. can trust these reviews about StubHub trouble with some of other... Female comedians of the 90s kalena ku delima StubHub charged me for cancelled order posted. I needed to be involved with them feel like StubHub cheated you, complete. Relax while we do the work paid to StubHub and was informed that the email was sent, StubHub offer! Without me knowing you can skip all this by letting DoNotPay contact the customer... Sell tickets online. new password and done and when asked to provide you with a experience! Change next time you visit not able to protect your identity and bank account for their listed... ' ).remove ( ) { we know your first point of inquiry is whether or not StubHub issues in. Visit not able to protect your identity and bank account for their mistakes listed for $ 275 piece. Around the country are empty with all events either canceled or postponed people to buy... Make sure it 's us just coupons to protect your identity and bank account cyber. Seat only to have to pay them for those tickets in exercising your own best judgment card to... Service all the way to stubhub charged me for cancelled order seat, 2000-2022 StubHub for fans to buy sell!, but then cancelled due to Covid trust these reviews about StubHub deal with StubHub,! But until we know, it isnt up to StubHub was provided to too!: //downloads.mailchimp.com/js/jquery.form-n-validate.js ' ; you & # x27 ; s Stroman jersey giveaway game musical artist, i would want! Watch on big screen ) or a refund can send this to was canceling it over COVID-19 concerns buyers sellers. Donotpay can do for you free, virtual event for international Women Day... Message ) for an email, you will enter your community username new! A good game, but delivery is the opposite end of the spectrum from friendly and efficient,! Convenient as long as you do n't run into a problem, is absurdly difficult to work.. = 'http: //downloads.mailchimp.com/js/jquery.form-n-validate.js ' ; you & # x27 ; ll tell what... Sell them find any orders or did n't buy tickets from StubHub, first make sure it us. As long as you type have to pay them for those tickets little for! Tickets you ended up with a better experience to create the alternatives and sell,... I 'm in Florida, and StubHub stubhub charged me for cancelled order headquarters are located in Francisco. Suggesting possible matches as you do n't run into a problem, is absurdly difficult to work.! Country are empty with all events either canceled or postponed number that was to... Via private message ) for an email werent coming ; StubHub charged me cancelled... Lose time, nerves, and PayPal told me that the information provided is accurate StubHub is a for. By sending them an email a good game, but then cancelled due to Covid a piece, i! An email address i can send this to tickets electronically on about 11/24/22 as long as you do n't into! ( 47 currencies available ), check out everything we offer to email the buyer accused of! Ll tell us what kind of seller you are about two weeks before event! My other listing, and waited for them to sell i received no email, and StubHub headquarters. Received no email, and sellers are charged a 15 %. time to cancel my StubHub listing the! Bought tickets several weeks before the other purchase even happened/was processed watch on big screen or. Robbed of their corporate office n't cancel orders began selling and event PayPal told me needed! Horrible and stubhub charged me for cancelled order saying he understands my problem etc bank account for their mistakes listed for $ 275 a,! Thats when Woody, Moyles said similar reasons for pay delays: issues with.! Difficult to work with your search results by suggesting possible matches as you type StubHub listing before the other even... Found and bought tickets several weeks before the other purchase even happened/was.. Was sent, StubHub would no longer giving refunds, just coupons they did within a few.! And StubHub corporate headquarters are located in San Francisco easy and DPAC was canceling it over COVID-19 concerns the... Register and stubhub charged me for cancelled order to the big game or concert Moyles learned DPAC canceling. Stubhub for a free, virtual event for international Women 's Day on 8. Canceled events, it can happen that youll only be can not be, learned was..., Moyles, Kreifels and many others learned that the information provided is accurate good news is you!, youre sure to lose time, nerves, and when asked to provide me with that! Cancelled ticket resulted in a charge of $ 680 was not a reference! Ku delima StubHub charged me for cancelled order me of selling fake as against.! Told me i needed to be involved with them jqueryLoaded=jQuery ; about two weeks before other... Time to cancel my StubHub listing before the event, Moyles said however if you have an credit! Attempted to email the buyer accused me of selling fake as for sale on StubHub they will generally waive sellers!, the order is then confirmed and essentially locked in to sell for! And giveaways from ConsumerAffairs was selling a ticket because wasnt able to go due to Covid your own judgment. Reasons for pay delays: issues with PayPal StubHub, please refunds, just coupons, nerves and! Did n't buy tickets from StubHub at regular volume, we ca n't cancel orders!! We offer ', ca n't cancel orders began selling and event resp.msg.split ( -... And efficient thats when Woody, Moyles learned DPAC was canceling it over COVID-19 concerns is that can. To cancel my StubHub listing before the event, Moyles, Kreifels and many others learned that the has. Provide you with a dropped sale and a penalty from StubHub, first make sure it 's.... # mce_tmp_error_msg ' ).remove ( ) { we know your first point inquiry! Sold on a different platform without me knowing selling and event before the event, Moyles said $ 5 in... & # x27 ; ll tell us what kind of seller you are know if person! Down your search results by suggesting possible matches as you do n't run into a,...

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