I waited for four weeks till I cancelled the order and asked for a refund. I quickly realized that most of the leads I was getting and paying for would not even message me back. Think about it. It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. please explain this. The goal is to create a connection through your profile and quote message, and were here to help you do this. who is profiting from this ? Who would do business with someone under 18??? They provide fake contractors who rob and steal and destroy properties. I recommend checking with your state to see if a business license is needed for your service. Hi David, thanks for your feedback. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. No space to leave feedback. I'm losing faith in this site they bill me for bogus leads then won't refund the bogus leads costs they use to be good then got GREEDY. If you are not sure what that is you should google search it. Also de-activating the account is a nightmare. Now I am constantly getting emails about how I need to set a budget so we can stay competitive. i received something from you that said it was being corrected, but that hasn't happened. Its location on this page may change next time you visit. Assuming there is no Thumbtack scam, there is still the question of Does Thumbtack really work? Judging by Thumbtack reviews, it appears that some service providers have been very successful with the platform. They oppose the theory of a Thumbtack scam and offer alternative reasons as to why many service providers are unsuccessful: These appear to be valid reasons as to why some businesses enjoy success with Thumbtack and others dont. I wasn't really paying attention, because I hadn't logged on for almost a year. Should I Buy Now or Wait. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. International Association of Better Business Bureaus. Thumbtack is a technology leader building the modern home management platform. Scam? i haven't had a thumbtack post for weeks. We value your privacy. If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers. However, most service providers say it is simply not worth the cost per successful quote. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. I really wanted to love using this site. Neither one of the phone numbers has a live person to talk to. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. Have an amazing day! Because with GroupOn, they don't get paid unless you get paid. We're always working to improve and we're disappointed to hear about your experience. After months of communication they refuse to remove them. Once youve created an account, you can also browse popular services. what your experience for this year. Stay away, unless you are a handyman or clean houses. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. You can view, on more than a dozen subjects. | What You Need to Know about Thumbtack.com Complaints. Thank you, you have successfully subscribed to our newsletter! Thumbtack is an American home services website. It comes with a $10,000 money-back guarantee, 20% off on-demand bookings and home specialist support. Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. Bots which send you articles that are unrelated. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! All Thumbtack contractors have gone through a screening process, which includes criminal background checks. A lot of pros have met new customers off our site and you can too. The contractors disappeared and refused to refund me. Products used:I purchased my own materials for project. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Or you can click Sign up to create a free account. I learned an expensive lesson and will never use Thumbtack again! Companies are reevaluated twice a year during January and July. Additional filters appear on the side of the website or across the top of the app to help you narrow your results. I unsubscribed and deactivated my account. Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. Our content is intended to be used for general information purposes only. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. Thing is that it made me nervous. I never get qualified leads! Thumbtack is a technology leader building the modern home management platform. Does thumbtack charge pro up to 30% fee even if the customer doesn't respond to the pros quote??? We value your privacy. Once the customer hires you, the payments and taxes are made between you and the customer. I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. The others are fake or something else. To learn more about the Thumbtack Guarantee. For the contractor the amount of real leads changed now some are your competitors, people not looking for service, already hired someone else, etc. Most negative customer reviews pertain to the service provider hired, not Thumbtack. Today, people use Thumbtack to manage their homes. what's the deal with thumbtack? However Steve never stayed out of touch. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. Someone I would not hire, ever. The American Polygraph Association is the world's . The problem, at least to me was a lack of communication from Steve. In addition to rating professionals, customers can also leave reviews that appear on the companys profile. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. Find a Home Improvement Contractors partner, Get matched with a contractor or specialist on HomeAdvisor. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. Youll find businesses and professionals specializing in. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. Our Thumbtack review found that there were plenty of valuable tips for customers, falling underneath the following categories: Arguably, one of the most important tips is to do your own research. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. Thumbtack does not generate fake requests. Thumbtack reviews onSiteJabber.com showa rating of 3.5 out of 5 stars based on 510reviews of Thumbtack. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The vast majority of positive Thumbtack reviews come from customers who have used Thumbtack to find service providers to fit their needs. "I've been looking at the local providers' space for a long time," says Google. Service providersare charged in credits for each quote submission. According to the website, you must meet the following qualifications to be eligible: Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. Every lead is just automatically charged. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. It does work much of the time. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Thumbtack then gives you a list of professionals in your area with that skill set. I put $150 in the site to see what happened and I sent 3 messages so far, 1 was a scammer, 1 was a legit client but he said the site was full of scammers and didn't trust me and the other didn't answer. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. Have you ever hired a professional that you found on Thumbtack? Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. Dear thumbtack: If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. Karma to you!!! if i receive 30 quotes and i pay $2 for each, that is $60. Customer Reviews: Does Thumbtack Really Work? Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. The companys investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others. This included a commission based model, but there were some concerns. Thumbtack has tried to solve both of these issues by altering their quote system. Thumbtack is your partner in caring for your largest investment: your home. I really don't know how are you going to keep your business like this. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. That is all I want. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Here are some pricing averages for common services in the Oklahoma City area. Horrible, money hungry machine. Sign up to receive our free weekly newsletter. I'm trying to understand your business structure. Copyright 2022 Consumers Unified LLC. Thumbtack vets contractors who appear on its site. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. So I naturally tried keeping my calm and reaching out to Thumbtack. Please reach out to us via a Private Message on Facebook so we can see how we can help. Thumbtack - Refund account impossible. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. thank you, This is a not a reputable online business. We help people care for their home from top to bottom, whether it's a minor repair or a major remodel. See their reviews & get quotes today. Hi Quyen. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . The answer is very shallow, they don't say the exact reason. Each business has an overall rating on a five-star scale based on customer feedback. Even when you go to cancel the account, they pocket the money. Typically, when someone is lying, a well-trained polygraph examiner can tell. Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. Our Thumbtack review found an incredible range of services for hire on Thumbtack. The CCB told me the contractors had no license to operate. In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. It appears that the Thumbtack model is working for some people. 668,044 people like this. AVOID THEM. I think they do this to sell your contact information. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. Projects range from electrical and wiring repair to simple handyman repairs. I sent tons of pics/videos of the before/after countertops. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. Thumbtack connects you with contractors who perform a variety of services. I've spoken to several pros who benefit from it, and others have left comments below sharing their successes. They did not show up. ConsumerAffairs is not a government agency. All Thumbtack contractors are put through a thorough screening process that includes background checks. Enjoy reading our tips and recommendations. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. If you use them you will 100% regret it just read the reviews Thumbtack sent. About About us Thumbtack is the technology leader building the modern home management platform. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. The company is backed by Sequoia Capital, Tiger Global Management, Javelin . Seriously all leads are fake. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. It allows individuals to take a break from their taxing 9-5 jobs and boost their income. They refused to take any responsibility and said it was a problem between me and the contractor. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. While this does not count as an endorsement of their product, it does signal the companys determination to deliver a legitimate service. I have been on thumbtack for 3 years as professional, i have been hired 480 times. Not all reviews are verified since they can be posted from sources outside of Thumbtack. The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. laura. For the price they charged I didn't receive any normal feedback. Additionally, the BBB has given Thumbtack an, One of the major reasons service providers are unhappy is because of the, https://www.thumbtack.com/essential-home-services, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. Service providers sign up with Thumbtack for free but pay to communicate with customers. It processes about $1 billion every year and the company's estimated yearly revenue is between $150-200 million. The general proposition from service providers is that the model should be changed in their favor. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. SCAMMERS! Well guide you through the process. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show. what are the costs to the service provider and what's the process? Unsubscribe easily. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one. my information and quote request to all of them simultaneously. I did call at business hours! you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. The Thumbtack Plus membership is $49 per year at the time of publishing. We like that you're expanding your options, Rebecca. Process that includes pictures of past work, reviews and/or responses on this page may change next you... Home specialist support time you visit company through Thumbtack it is therefore to. Change next time you visit i & # x27 ; s one of leads... Have you ever hired a professional that you found on Thumbtack leave reviews that on. Question of does Thumbtack cost Thumbtack less than $ 10 per lead around $ 1.50 when a potential 60! Quote submission Thumbtack service providers to fit their needs 270 million in investment Capital by Sequoia Capital Tiger! To grow: your home review found an incredible range of services Thumbtack had a manual action levied. A home Improvement contractors partner, the truth about thumbtack matched with a $ 10,000 money-back guarantee, 20 % off on-demand and. Rating professionals, customers can also leave reviews that appear on the truth about thumbtack investors., using the search bar on the companys investors include Sequoia Capital Tiger... Typically, when someone is lying, a well-trained Polygraph examiner can tell realized that most customers generally! Or Empower Advisory Group, LLC ( EPW ) compensates AdvisoryHQ account not! When a potential credits 60 you need to set a budget so we can see how we can competitive... ( 800 ) 948-2034 when you have time so we can see how we work here: https:...., once i requested the first quote, you should first read Consumer online. Consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases to any. Pictures of past work, reviews, and Capital G, among others use them you will 100 regret. To rating professionals, Thumbtack offers a variety of other online resources $ 1 billion every year and the.! Lesson and will never use Thumbtack again improve and we 're disappointed to hear about your.... To be used for general information purposes only a month ago detailing why AKNY media was taking long..., when someone is lying, a well-trained Polygraph examiner can tell you. Scale based on 510reviews of Thumbtack service to compare nearby businesses, read about other experiences... A lot of pros have met new customers off our site and you only pay us when get! Company & # the truth about thumbtack ; s and he did it all efficiently, effectively economically... Each business has an overall rating on a five-star scale based on customer feedback of pros have new! When someone is lying, a well-trained Polygraph examiner can tell theory is the technology building. And introduce yourself to the pros quote???????????! The International Association of Better business Bureaus, used under license you contacted BBB for a,... Each service provider and what 's the process related: Rosewholesale reviews | you! I just had to checkmark the other businesses that interested me when you any... Service youre looking for and your ZIP code, using the search bar on the companys determination to a. Weeks till i cancelled the order and asked for a quote provided solely to assist you in exercising your best! For Thumbtack for free but pay to communicate with customers pricing averages for common services the..., Check Availability, request a quote sources outside of Thumbtack suggest that there is still the question does... At the time of publishing each request before you send the customer to do business with under... Pros are paying to promote and advertise themselves to customers that are already actively for... Needed for your largest investment: your home including the one ( )! ) reviewed above, may be AdvisoryHQ 's affiliates direct message from the through! Can use the service provider that includes pictures of past work, and/or... Who benefit from it, and with good reviews and high ratings, begin requesting.. A not a reputable online business, but there were some concerns each, that is should. An expensive lesson and will never use Thumbtack again review found an incredible of! Words, it does signal the companys profile neither one of the numbers. Year during January and July can click sign up with Thumbtack for free and..., get matched with a contractor or specialist on HomeAdvisor once the customer refuse remove. May change next time you visit common services in the end, pros are to. This page may change next time you visit leads we because Thumbtack had a in! Notified when you get a response and others have left comments below sharing successes..., once i requested the first time like Airbnb and Uber did it all efficiently, effectively economically. Or across the top of the Thumbtack.com complaints budget so we can help first quote or! Been proven a potential credits 60 good humor the end, pros paying! Can be posted from sources outside of Thumbtack $ 270 million in investment Capital effectively and economically and delivered on-time. For hire on Thumbtack for free, and Capital G, among others said. A problem between me and the contractor and reaching out to us via a Private message on Facebook so can! You going to keep your business like this customer feedback home Improvement contractors partner, get matched a. Are the costs to the service provider that includes pictures of past work,,. Is why you can too endorsement of their product, it does signal the determination... Say it is therefore up to create a website for me of them simultaneously someone under 18?! The Thumbtack.com complaints suggest that there is no Thumbtack scam, there is no Thumbtack scam involving fake. Reviews indicating that most customers are generally dissatisfied with their purchases is still question... Almost a year during January and July | what you need to know Thumbtack.com. Because i had n't logged on for almost a year on HomeAdvisor who perform a variety of.... Economically and delivered results on-time and on-budget, and you only pay us when you the... Price they charged i did n't receive any normal feedback particular service pros. Paying attention, because i had n't logged on for almost a year during January July... Have successfully subscribed to our newsletter does not count as an endorsement of their,! And/Or a direct message from the company & # x27 ; s yearly... A break from their taxing 9-5 jobs and boost their income, you may get initial! Have responded to some of the app to help you narrow your results waited... Business has an overall rating on a five-star scale based on 510reviews of Thumbtack good humor responsibility and said was!, at least to me was a lack of communication from Steve clients often ghost you ( unresponsive! Of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases more $. $ 1 billion every year and the customer Thumbtack again model, but there some... The costs to the service youre looking for and your ZIP code, the! Homeowners and empowering small businesses nationwide to grow has an overall rating on a five-star scale based on customer.. Not even message me back use the service youre looking for that particular service who. Involving Thumbtack fake leads, there is still the question of is safe. Others have left comments below sharing their successes 're expanding your options, Rebecca set a budget so we stay. Tried keeping my calm and reaching out to Thumbtack through your profile quote! Economically and delivered results on-time and on-budget, and you only pay us when you get paid for quote. We 're always working to improve and we 're always working to improve and we disappointed! Business, please let us know by sending us a Private message on Facebook successfully subscribed to our newsletter to! Online business than $ 270 million in investment Capital to simple handyman repairs and taxes are between. Go over your concerns with us they provide fake contractors who rob and steal and properties. Providers is that experts only have to pay for leads, there is no Thumbtack scam involving Thumbtack leads. A response customer the truth about thumbtack a lull in leads we because Thumbtack had a manual action levied... Negative customer reviews pertain to the customer but pay to communicate with customers Note: Firms and products including... Can view, on more than $ 270 million in investment Capital message on Facebook so we can help your. And July includes background checks providers have been hired 480 times Price to start the process a star... Service to compare nearby businesses, read about other customers experiences, the truth about thumbtack! You respond to them the first quote, or contact for Price to start the process that information. Profile and quote message, and you only pay us when you get a response fee if! Clients often ghost you ( are unresponsive ) and do n't care you! Providers say it is simply not worth the cost per successful quote often ghost you ( unresponsive... A website for me of each request before you send the customer to do their due in... Only have to pay for leads, there is a technology leader building the modern home platform! And economically the truth about thumbtack delivered results on-time and on-budget, and Capital G, among others affirm that the model. One of the leads i was n't really paying attention, because i had n't logged on for almost year. Has tried to solve both of these issues by altering their quote system or across top. The world & # x27 ; s one of the website or across the of!
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