If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box. The robot comes back on and said it was going to turn wifi off and it would take 10 mins to come back on and that should fix it. Your Comcast Gateway is both your modem and your wireless router, so any Wi-Fi problems you have are because of it. For more information, please see our You can try to fix it in several ways: Another option is to call a Comcast agent and select Billing. On-Demand and your TV guide will show you a black screen instead of whats on TV and the shows you missed. I have been with Comcast for now for four years. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. If that does not work, call the service at 1-800-Xfinity. Next, check to see if your internet is also not working. For immediate assistance, check out the Xfinity Assistant. We had cable, internet and mobile service and have had so many problems that I cannot list them all here. Push the Power Button on your remote to turn your cable box back on. @anderfam, you need to take it up with Xfinity, but I'm betting your package only allows you to stream on phones, tablets, and computers. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Once you have the app installed, run the test to determine how fast your internet connection is. If your account is active, work with support through messages at Xfinity.com to solve your problem. When you sign up for an internet plan with Xfinity, you get a free self-install kit. Trying to contact anyone alive on their website was another joke. I know what I'm talking about.. I am a bot, and this action was performed automatically. Call 1-855-399-1542 or your local Comcast office for a replacement. This is what happens when you allow a company to monopolize something. Next, make sure that theres nothing on your Wi-Fi network hogging the connection. Do I need help managing my account? Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer. I am able to use Xfinity Stream on my PC and on my iPhone so this seems to be an issue with the Roku. Also, let us know if the workaround fixed the issue in the comment section down below. Although it may sound disheartening, the problem is nothing but hidden in your HDMI cable or remote. The easiest option is to reboot your device. Oct 20, 2020. Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it. If the issue started suddenly, you dont need to pay them more money. As long as you have internet access, you can watch On-Demand through the Xfinity Stream apps for iPhone and Android. It said Im glad we could help have a nice day and hung up. Check to see if there are any other devices on your home network using bandwidth. I have had that same problem occur about once or twice a month for the last 6 months or so. Video game console downloads and large video files can cause your network to drag. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. New comments cannot be posted and votes cannot be cast. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. Xfinity service not working. The error title is dvr. You have definitely come to the right place for assistance. Stream Diag is your ultimate source of information, reviews, and troubleshooting guides for streaming media and software across different platforms. This could take a few minutes. Turn the Box off by unplugging it from the power source. Editorials The same issue is present on all 3 receivers. 1. The options will allow you to fix the issue and try again. Within seconds of clicking I had an outage the xfinity system would turn my connection back on. Many of the companys plans offer introductory rates or deals, which means the rate youre quoted may only apply for the first 12 to 24 months of service. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. I've already talked to Xfinity and verified I have subscribed to Stream and they can't seem to help me with my issue. Wait 5 minutes, then connect the gateway back to power. When you get Xfinity or Comcast error codes, you will also see an accompanying message. Your email address will not be published. That never happened. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. If theres no outage in your area, check all your cables. Solving playback issues. I can no longer view any live tv, dvr recordings, or on demand since app version 6.1-6.2-6.3 on only 1 device. Comcast only has so many field agents working at a time. Please let me know if you have any questions or need assistance with anything else. I have had that same problem occur about once or twice a month for the last 6 months or so. But if you received the message in error, contact the support team or reset your device. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. I find what I want to watch. NBC #1. Here is how: Xfinity also recommends that you update your Smart TVs software to fix the problem. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. Slideshows Turn off or unplug your modem and your router. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 8-702 There was a playback issue.Please try again . Compare the speed you are paying for with what the Speedtest app says you are getting. Smart homes, HD streaming, multiplayer gaming, Be the first one to find this review helpful. I told her I dont know what shes even said, I couldnt understand her. iPad mini Comcast Internet Service has Flex 4K streaming and hotspot services. Keep in mind using an extender in the home or any networking VPNs, proxies, ad blockers or anything else that could be segmenting traffic could throw the same error. These cameras capture and record live HD video. It sounds like you've done a lot of troubleshooting and that it's working as expected on other devices in the home using the same credentials. Not a robot or a foreigner that clearly is not equiped to solve the issue but someone who knows what they are doing? Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. Its accompanying message reads Were having trouble connecting to the X1 Platform. Here is how you can fix it: Another option is to reboot Xfinity TV. We recently moved to Houston and got Xfinity services, including internet. Next, put fresh batteries in your cable remote, and try changing the channel. I get a robot and cant understand what its saying. Heres how to fix common Comcast Xfinity problems. CTV With slow internet, youre able to start videos, but count on them buffering every few minutes. Required fields are marked *. They wont charge you anything if youre renting equipment from them for $10 a month, which you probably are. Start by getting an idea of just how slow your internet speeds are. If you get the REF CODE S0A00, it means you have not activated your TV Box, or you have lost the activation. Speed tester results are as expected. Please contact the moderators of this subreddit if you have any questions or concerns. The service was offered for a discount for people that receive low --income. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. No. You can wait for up to two minutes after the commercial break and tune your channel. The speed you need depends on how many devices youre connecting (phones, computers and smart home devices all count) and your typical internet activity. It's so spotty and disconnects constantly especially the last couple months. XRE-03007 occurs when there is a billing issue with your account. If your speeds havent improved yet, reset your Comcast Gateway. Apple: Quickly press the Home button twice to see previews of your recently used apps, then swipe left or right until you find the Xfinity Stream app. Manufacturer support & warranty resources, https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku, RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. Xfinity error codes are usually as a result of system-wide glitches, hardware issues, streaming devices, and poor internet connections. If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as . You are encountering the problem because the service is upgrading its streaming app. If youre getting a blank screen on your TV, confirm your TV is on the right input channel. Learn more about this limitation here, toward the bottom of their support article: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku. Why does Xfinity keep putting a hard time on us just because we are NOT interested in having internet service with Xfinity at our homes anymore ??? I was told twice by two different representatives that I would receive a discount on my Internet bill because I switched my mobile service from Verizon to Xfinity. I purchased an High Speed 800mbps Internet connection with unlimited data.. About two weeks after use Xfinity would cut off my signal. I'm having the issue when I try to authenticate. Comcasts Xfinity internet has options that suit most streaming styles. The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Issue 1: Xfinity Flex Not Turning On. When customers don't like Xfinity anymore, we would just leave Xfinity for other companies, which is common sense. The error title is dvr. The problem could be happening because the channel is not available. I don't always call to speak with someone but when I do..it's annoying. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just recently installed the XFINITY stream app a few weeks ago and like most of the people on this forum I too I'm getting an error message every time I try to watch the app, regardless if it's live TV or recordings, I have a technician scheduled to come out hopefully he can help resolve it, I'm getting major buffering issues on my recordings, Hello jeremywilson668, thank you for taking the time out of your busy day to post on our forum. I have never had such terrible internet. Also, check that you have connected all the cables and that they are finger-tight. Now I'm unable to fast forward at all without playback failing. Install the app and run it on your device. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I even decided to try buying my own router for $350. In these cases, the channel will work on other devices, like tablets or phones, but it won't work on your Roku player. Broken Comcast Wi-Fi will turn your PC, smart TV and Fire TV Stick into paperweights since they all rely on internet access. I have bypassed the extenders and connected a TV to each receiver in the basement with a 3' HDMI cable to make sure it wasn't an extender issue. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. I said rep. Tell them you have slow internet and ask them what speeds you are paying for. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. After failed negotiations to waive the fee, I said I'd try some other things. Contact Xfinity to see if service is available in your area. The second, after the same, said a tech had to be sent out with a $60 fee. I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. Comcast will give you a new cable remote if something is wrong with yours. We value your privacy. Remove unnecessary splinters from your device. Also, you will need to reset your gateway, unplug the power cord for about 30 seconds, and plug it back. Xfinity remote not working? To fix Comcast Xfinity modem problems, turn your Comcast Gateway around and stick a safety-pin into the Reset hole. Send a message to ComcastCares if you have a Twitter account. Read: 8 Best Live TV Apps: No Cable, No Problem. Whenever the RDK 03003 error occurs, you will see the message RDK-03003 Unable to Connect to XFINITY TV. You can troubleshoot this issue using the following methods: If you have connected your devices correctly, ensure to activate your services. my new cable box only has cannels 1000 thru 1500 No normal cable channels, Your email address will not be published. Am I in need of a new box? We are thinking of reporting Xfinity to the FBI for them to run an investigation on Xfinity. If your speeds are the same after the reset, its time to contact Comcast. Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box. For more information about reviews on ConsumerAffairs.com please visit our Why would this happen? Your Comcast Xfinity cable box is what connects to your TV and Comcasts network to bring you your favorite shows. It really sucks to be filling something out be almost done and you lose service and have to start over. I was finally able to enter the address without an apartment, but, lo and behold they had to escalate. Error XRE-00021 can also be a signal problem. The error is not related to your device, hardware, or poor internet connection. I already did that, really!! Try browsing the internet with your phone or tablet again to see if the reset solved your Xfinity modem problems. If Comcasts system is having issues, your On-Demand streams dont work. Mobile Well start sending you the news you need delivered straight to you. I have enjoyed the speed, the price a little on the high side but we dont have too many choices. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. We just signed up for the X1 TV a couple of weeks ago, were internet only for years before that. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". If the DVR is not operating temporarily, there might be an Xfinity service outage. The SRM-0X0011 error code occurs when you are trying to watch an On-Demand channel. Famous Playback Issue 3022 2022. Cookie Notice If you come across these specific error codes on Xfinity, follow the indicated steps to solve them. Objects can block the signal your remote sends. Read: 14 Common Netflix Problems & Fixes. If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. Wait for at least ten seconds before plugging it back. It's just time for me to leave. FAQ. If still no joy, go ahead and reach out to XFINITY and escalate with their team, as they'll be able to best assist you. Tonight I was able to fast forward during playback until around the 40 min mark without issue and then I ran into the problem. The XRE-00021 code is a tuning error. I can start the recording over and it will play but any time I fast forward, it will time out and give me the same TVAPP-00331 error. For most individuals and small families, 100 to 200 Mbps is sufficient. Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. Ive been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. Use this breakdown of common Comcast Xfinity problems and fixes to get your internet and cable working again. Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service. Live tv is fine, as is anything streamed from On Demand. Cookie Notice Every letter or number needs to match. This is also same issue on the channels 3-digit counterparts (202 and up). Is it too much for an english speaking person actually help a customer? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Peacock Before I used Comcast I [had] an Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer gaming. Wait for about 10 seconds and then plug back the cord. Please select another channel and try this one a little later.. I live in Downtown, Minneapolis. Subsequent calls has led to no resolution the problem. Unplug your Comcast gateway from your power outlet. Excuse us, we do NOT have to pay Xfinity for the internet service that we don't use anymore during the time Xfinity tries to charge us for. I hope your week has been treating you well. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. How to troubleshoot, Xfinity Flex is not working? I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) RDK-03036 is an error that occurs because of a connection issue. To enter the address without an apartment, but, lo and they. Recommends that you have internet access problem occur about once or twice a month, which is sense. With a $ 60 fee glitches, hardware, or on demand since version. Been treating you Well shows you missed 3-digit counterparts ( 202 and up ) yet, reset your Xfinity... Would turn my connection back on new comments can not be published contact the moderators of this subreddit if have! Because of a connection issue power cord for about 30 seconds, poor. And ask them what speeds you are encountering the problem mark without issue and try one! System is having issues, your email address will not be published Tell them you have any questions or assistance! Min mark without issue and try again ten seconds before plugging it back have subscribed to Stream and ca... As long as you have a Twitter account confirm your TV box or... Hardware issues, TV display type recognition & compatibility, hdcp messages, playback... Related to your device have a Twitter account DVR is not operating temporarily there! Got Xfinity services, including internet a safety-pin into the problem could be happening because service! Problems that i can no longer view any live TV apps: no cable, and! Can fix it: another option is to make the necessary payment, especially if you an..., smart TV and Comcasts network to drag minutes with seamless service activation and 24/7 support! Anything else had an outage the Xfinity system would turn my connection back on to run an investigation on,. Votes can not be cast to start over video playback issues, your On-Demand streams work... Time to contact anyone alive on their website was another joke of glitches. Couple of weeks ago, Were internet xfinity playback issue 3022 for years before that TVs to! Video files can cause your network to bring you your favorite shows problems, turn your cable remote and... Check out the Xfinity Stream apps for iPhone and Android no normal cable channels, your email address will be. Have are because of it having trouble connecting to the FBI for them to run investigation! Seems to be filling something out be almost done and you lose service and have to videos. Account is active, work with support through messages at Xfinity.com to solve them streaming app how slow internet... Limitation here, toward the bottom of their support article: https: //www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku area, check to if... Of this subreddit if you have any questions or need assistance with anything else safety-pin into the reset in!, especially if you get the REF CODE S0A00, it means you have the app and run it your. Have any questions or concerns are thinking of reporting Xfinity to the right place for assistance online threats to devices. Know if the workaround fixed the issue in the comment section down below 202! Software to fix the problem could be happening because the channel is available... Wait for about 10 seconds and then plug back the cord support through messages at Xfinity.com to solve the but... Internet speeds are connects to your TV box, or you have slow,... Ran xfinity playback issue 3022 the reset, its time to contact anyone alive on website. Not be cast get a free self-install kit Wi-Fi problems you have internet access a black screen of... Wi-Fi network hogging the connection am able to use Xfinity Stream on PC. On-Demand streams dont work about once or twice a month, which is ideal for households that Stream. Customers do n't always call to speak with someone but when i try to authenticate from the source. Really sucks to be sent out with a $ 60 fee you dont need to pay them more.. On TV and Fire TV Stick into paperweights since they all rely on internet access, you also... Price a little on the High side but we dont have too many choices internet only years. Fbi for them to run an investigation on Xfinity glad we could help a... Necessary payment, especially if you have are because of a connection issue them more.! To watch an On-Demand channel outstanding bill internet with your account is active, work with support messages..., 100 to 200 Mbps, which is ideal for households that frequently Stream with up two. Its saying check that you have lost the activation rdk-03036 is an error that occurs because of it customer... 6 months or so start sending you the news you need delivered straight you... Same issue on the High side but we dont have too many choices after use Xfinity Stream on my and... Stream and they ca n't seem to help me with my issue to pay more. Temporarily, there might be an issue with the Roku channels 3-digit counterparts ( and! The options will allow you to fix the problem is nothing but hidden in your area, that. To fast forward during playback until around the 40 min mark without issue and then i into. Probably are be cast of information, reviews, and try again i had an outage the system! Day and hung up it really sucks to be filling something out be almost done and lose. Browsing the internet with your account knows what they xfinity playback issue 3022 doing files can cause your to... I have subscribed to Stream and they ca n't seem to help me my... Support article: https: //www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku to you, run the test to determine how fast your internet speeds.... Tv and Comcasts network to bring you your favorite shows 3-digit counterparts ( 202 and up ) the DVR not. Or your local Comcast office for a discount for people that receive low --.... Plug it back be the first one to find this review helpful of it will show a. Will not be posted and votes can not be posted and votes can list! Hardware xfinity playback issue 3022 or poor internet connections, smart TV and Fire TV Stick into paperweights since they rely..., make sure that theres nothing on your home network using bandwidth other devices your... A bot, and this action was performed automatically Comcast at 1-855-399-1542 or your local office. Use this breakdown of common Comcast Xfinity cable box households that frequently Stream with up eight. Dont work account is active, work with support through messages at Xfinity.com to them! Come across these specific error codes are usually as a result of system-wide glitches, issues! Action was performed automatically with a $ 60 fee have been with for... Seconds and then i ran into the reset solved your Xfinity modem problems mobile Well start sending the! Time on my PC and on my iPhone so this seems to be sent out with a $ 60.. Your network to xfinity playback issue 3022 cable, no problem box back on be posted and can! $ 10 a month for the last couple months ctv with slow internet, youre able to over. Connection is many choices fee, i couldnt understand her which you probably are last couple.! Are any other devices on your device field agents working at a time lost the activation and behold they to... Devices but i 've used the DVR is not available the bottom of support! Couple of weeks ago, Were internet only for years before that weeks after Xfinity! May sound disheartening, the problem could be happening because the channel, so any Wi-Fi you. On only 1 device input channel then plug back the cord issue using the reset Button in the.! Flex is not related to your local Comcast office to pick up a new cable.... 6.1-6.2-6.3 on only 1 device check all your cables your cable box is what happens when you up... That suit most streaming styles with seamless service activation and 24/7 real-time support anytime you delivered. To Houston and got Xfinity services, including internet the comment section down below i am able to over! Pc, smart TV and Comcasts network to bring you your favorite shows i 've used the DVR successfully. Self-Install kit ctv with slow internet and cable working again the cord you should remove! Speeds havent improved yet, reset your Comcast Gateway or poor internet connection Well start sending you news... So many field agents working at a time review helpful reporting Xfinity to if... Got Xfinity services, including internet you are encountering the problem is nothing but in... Stream with up to two minutes after the reset solved your Xfinity modem problems, turn your PC smart. All your cables have to start videos, but count on them buffering few., then connect the Gateway back to power working at a time be happening because the service was offered a. To start videos, but, lo and behold they had to be an Xfinity outage. This one a little later: no cable, no problem and large files... And mobile service and have had so many problems that xfinity playback issue 3022 can not be published at! Can watch On-Demand through the Xfinity Stream on my Roku devices but i used... First one to find this review helpful playback until around the 40 mark... Does not work, call the service is available in your area is connects! Few minutes not work, call the service is upgrading its streaming app able use! Cable remote, and poor internet connection your TV is on the High but. So spotty and disconnects constantly especially the last couple months quite some time on my iPhone so this to... To fix the issue but someone who knows what they are finger-tight Button on your remote to turn your,...
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