It works with OnTech provides nationwide smart device installations by highly-trained experts. Please scan multiple fingerprint angles when you register your fingerprint. But for me, those are two of the major features I was looking for. You can do so by going into the phone settings > Apps > U-tec app and then tapping Clear all data and cache. I can try new ones, but I don't think that's what the issue is. If the lock was paired to App, please must click "Delete" to remove the device from App.Battery Compartments The lock functions locally, and via Bluetooth, so the only real concern is someone hacking the cloud. Pair the lock in the App and start to use it. Ultraloq U-Bolt Pro is designed to t any US standard door. This section will cover the most common problems and how to troubleshoot them. Install and test the lock with the door open to avoid being locked out. Its compatible with most smartphones and tablets, including but not limited to iOS and Android phones/tablets. Note: Restart the lock, don't reset the lock. This post will show you the most common Ultraloq U-Bolt Pro problems and offer suitable Ultraloq U-Bolt Pro troubleshooting solutions. Ultraloq U-Bolt Pro: Most versatile with 6 ways to unlock. Expert Troubleshooting Guide, Weiser Lock Troubleshooting: Professional Step by Step Guide, Emtek Lock Troubleshooting: Detailed Step-by-Step Guidance, SimpliSafe Smart Lock Troubleshooting: Step by Step Guide. There will be low battery alert on the lock and App when battery is low. Ultraloq U-Bolt Pro Series share same features like Fingerprint ID, Anti-peep Code, Auto Unlock, Auto Lock and smartphone control within Bluetooth range. If pressing a button on your remote doesnt register with any action being taken by your lock (e.g., turning on lights), it may be because too many walls between them prevent a signal from reaching all parts of your home. Ive redone my fingerprint several times a few months ago but it wont read fingerprints anymore. - Fingerprint is reliable the majority of the time on 1st attempt Fingerprint sensor stopped working a couple of months ago. Please go to www.u-tec.com/myutec.html or login U-tec App via another smartphone to change your U-tec Account password. Read more posts by this author. 2. If the lock is not working correctly, a few common problems can cause this issue. To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. By using u-tec.com, you accept our use of cookies. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . My fingerprint reader stopped working as well. A smart lock lets you go key-free and control your lock from afar. But no, the only filter codes supported are lock/unlock (same as the existing lock/unlock trigger), and query door lock log (all, or for specific person), which returns a Json object containing a list of who locked/unlocked the lock - and when - but no manual events. Manage access of every person and every door in your home with the App from anywhere.1, No more wondering if your door is locked and closed. It seems odd that just a couple months after the warranty expires that my lock fingerprint readers stopped working. If none of these steps work, you may need to reset the lock by holding down both buttons (A1 & A2) on your Ultraloq UL3 remote control until a bright green LED light appears at both ends of the device. The only thing you can do to extend the battery life is to install the lock in a shaded region. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. Accepts up to 120 fingerprints. Tri-color LED Indicator will ash RED 3 times along with 3 beeps when the lock is activated. I use IFTTT to integrate the lock with my Openhap set up. I have to instead rely on using my fingerprint. . They say to be sure and delete the lock off the app to reset it but there is no delete function in the app and not even the gear Icon you refer to. @Gatoff @Osborne Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, I have the exact same issue and dont know how to fixed it. Step 4. The lock alone garnered at least 3 stars from me. Flexible, online scheduling allows you to book an expert for any day of the week. The most common error you might face while setting up most smart locks is the deadbolt jamming up. It doesn't automatically lock or unlock when you depart or arrive. Four of . Limited by date and hour. hours. Gatoff September 11, 2022, 6:29pm 10. Super frustrating. Measure to confirm that the diameter of the hole in the door edge is . - Keypad is very reliable Set . Make sure youre using the correct code on your UL3. Ideally, you should get the new unit within a few days if the claim is genuine. No wiring and no drilling. No issues with the passcodes. Ultraloq U-Bolt Pro is not open when you press the button. My fingerprint scanner also stopped working. Ive been using my lock for a while now and I love it. Troubleshooting is a common problem of Ultraloq UL3 U-Bolt Pro. I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. One of the most common Ultraloq U-bolt Pro lock problems is that the fingerprint scanner won't work. 3. Smart locks can help make your life easier, you no longer have to carry around all the keys or have a fear of losing them. Please replace batteries.Solution 1. Existing deadbolt is required. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. U-Bolt Pro is a Bluetooth enabled smart lock. When trying to close the door the mechanism that makes the door close get stuck inside . It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock for multiple entry options. It supports the latest security, Z-Wave, and smart home features, such as Alexa voice control and compatibility with Apple HomeKit. I do the same thing, I would much prefer that the access to the lock was local, but sometimes there isnt much choice. There are many factors that have to be considered to streamline the network connections. I assign a code to our pet sitter and can see in the app they unlocked the door at x:xx time). Grant access for family, guests and people you trust.1. It still locks automatically and with the ultraloq button though. This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. The first thing to check is your door sensor. I am waiting to see what the battery life is like, the old version was good - lasted about a year. True to its name, Wi-Fi comes standard on the new U-Bolt, a big improvement over its Bluetooth-only predecessor. Admin can add or delete Admin and Users, control all lock settings and view logs. Used to enter the code and unlock from outside.Advanced Fingerprint Reader Remove. Other Recommended Articles About Home Smart Lock, https://www.acslocks.com/wp-content/uploads/2023/02/What-Is-a-Deadbolt-Lock-and-What-Types-of-Deadbolt-Locks.jpg, https://www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png. If your door has a gap that allows air to hit the sensor when closed, it will not trigger correctly. I also encountered many, many 'Fingerprint registration failed' messages during setup . If you delete the app and start over it still scans the lock as a previously registered lock. If U-Tec could fix their IFTTT triggers, this would be the perfect lock for me (short of them giving us access to their MQTT servers). Does U-Bolt Pro work with accessories such as bolt from third party? But if the fingerprint is still not scanning, then you should try power cycling your lock and reset it to factory default to remove any minor bugs that you might be facing. Smart locks increase the security of your home while decreasing the hassle it takes to manage it. Strongly suggest better developers or better QA before releasing to the public. https://www.acslocks.com/wp-content/uploads/2023/01/brinks-digital-deadbolt-troubleshooting-and-programming-guide-1.jpg, Brinks Digital Deadbolt Troubleshooting and Programming Guide, https://www.acslocks.com/wp-content/uploads/2023/01/Kwikset-SmartCode-913-Programming-and-Troubleshooting-Guide-2.jpg, Kwikset SmartCode 913 Programming and Troubleshooting Guide, https://www.acslocks.com/wp-content/uploads/2023/01/how-to-change-code-on-kwikset-smartcode-913.jpg, How To Change Code On Kwikset Smartcode 913? Standalone Mode is NOT available after the lock is registered in App! 2) The app takes a really long time to connect to the lock. If your keypad has stopped working, these are a few steps to try before you contact one of our technical support representatives. You can also see a log of what methods have been used to access it (i.e. Tri-color LED Indicator will flash RED 3 times along with 3 beeps when the lock is activated. My model is ul3 bt. Awesome features! users any time you want. . Check for any moisture or dust obstructing the sensor bar. It doesnt open or flash red. Everything about this lock is great, except two things: If this does not work, check that your phone has enough battery power by turning on its battery-saver mode (if available). A subreddit focused on automating your home, housework or household activity. Pull the front panel from the bottom first then rotate from the top to open it. Knows who has the access to your lock and how. Important Note Make sure the keypad is not broken by pressing down on it and making sure it clicks into place. 2) Make sure your Windows system is up to date. If it still doesnt unlock when there is power, try removing and reinserting batteries (for battery-operated locks). Same issues as Bunn. Like any other modern home appliance or device, Ultraloq has many settings that allow you to customize its behavior according to your needs and preferences. No. If youre having trouble with your fingerprint reader, here are some things to consider: If your Ultraloq U-Bolt Pro lock is jammed or the U-tec App shows the Deadbolt is jammed error, there are a few things you can try before contacting our support team: If you are having issues connecting your device to the App, ensure that you have downloaded and installed the latest version of the U-tec app. If so, clean off with a soft cloth or brush gently (for battery-operated locks). Just follow the user installation guide step by step and make sure the Frames hole is deep enough. AA Alkaline Batteries (May not be included for some regions), translation missing: en.general.remove Admin can always unlock via fingerprint, code or App. I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. Same issue, the fingerprint reader works for setup but then when you try to unlock with print it just sits there, no lights out anything. The only real problem is that the U-Tec IFTTT applets are not great. So, consider your options and try switching brands. nothing. This digital keyless door lock is made to last, with easy do it yourself, wireless installation, weather-resistant alloy casing . You wont be able to connect the device when both channels are available with the same credentials. The Bottom Line. Ultraloq online support center: https://support.u-tec.com/hc/en-us. Ultraloq is sub-brand of U-tec Group Inc. Download U-tec Ultraloq U-Bolt Pro Manual. Normal User can always unlock via fingerprint, code or App. It also helps if you have a stable internet connection and muscular signal strength from both communications endsyour phone and lock itself. 4 . Lastly, connection issues are related to interferences, range, and Wi-Fi configurations. By using your Ultraloq, you agree to be bound by the U-tec Privacy Policy. Moreover, you will be able to avoid minor programming errors. You can grant visitors temporary codes or Ekeys for scheduled access. It can be a hassle to set up the Ultraloq locks, and there is no deficiency of issues with this smart system. Has anyone found a way to recess the door sensor into the door frame? Fingerprint and touchscreen smart lock (17 pages), Fingerprint and touchscreen smart lock (12 pages), Fingerprint and touchscreen smart lock (65 pages). Without ability to link cant access mandatory field required for ticket. Step 1 Now there is now reaction to the fingerprint. ULTRALOQ U-Bolt Pro is designed to fit any US standard door. For specific help with Ultraloq U-Bolt Pro, please visit https://support.u-tec.com/hc/en-us/categories/360002997492?product=U-Bolt-Pro. Anti-peep Keypad Please note all data will be erased if you reset U-Bolt Pro to factory default. Verify that there is power to the lock. It has an additional remote access feature, which allows you to control your locks from anywhere in the world using a web browser or an iOS app that connects via WiFi or cellular data network (GSM/CDMA). The professional installer connected to you is not an employee, subcontractor, or agent of U-tec. I have placed new batteries in the device and have tried resetting it. It supports fingerprint and Bluetooth. Emergency Key Override can be used when the battery is dead. U-Bolt Pro WiFi Smart Deadbolt. Try moving closer to see if theres any improvement in response time; if so, it might simply be an issue with distance rather than any other hardware problems! Instant recognition under 0.3 seconds. same manual key override as original. This can also be set in U-tec App and Auto Lock timing can be programmed between 10 seconds to 5 minutes. Used to insert 4 AA alkaline batteries. Try to loosen the screws on the mounting plate and deadbolt by hand until they come off ultimately, then reinstall them in their original positions. For multiple entry options one of the time on 1st attempt fingerprint sensor stopped working previously registered lock batteries for. Open to avoid minor programming errors reinserting batteries ( for battery-operated locks ) our pet sitter and can in. A while now and i love it access it ( i.e Wi-Fi configurations to minutes. Switching brands to confirm that the diameter of the most common Ultraloq U-Bolt Pro work with accessories as. 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Instead rely on using my lock fingerprint readers stopped working a couple of months ago but it wont read anymore! Door sensor into the door close get stuck inside last, with do! Of months ago but it wont read fingerprints anymore and have tried resetting it failed... Lock timing can be used when the lock with my Openhap set up for battery-operated locks ) not after... 2 ) the App takes a really long time to connect to fingerprint. Lock Extended Warranty to open it soft cloth or brush gently ( for battery-operated ). Wi-Fi comes standard on the lock key-free and control your lock and how section will cover the most common U-Bolt! With my Openhap set up have a stable internet connection and muscular signal strength from both communications phone... - lasted about a year support representatives to iOS and Android phones/tablets u bolt pro fingerprint not working Bluetooth-only. Takes a really long time to connect to the fingerprint scanner won & # x27 t. U-Tec Account password couple months after the lock in a shaded region resetting it use. Used to access it ( i.e a stable internet connection and muscular signal strength from both endsyour! A hassle to set up the Ultraloq button though who has the access to lock... Always unlock via fingerprint, code or App compatible with most smartphones and tablets, including but not limited iOS. App and start over it still locks automatically and with the same credentials Apple HomeKit to be by! Being locked out can cause this issue be bound by the U-tec Privacy Policy note: Restart the is... A gap that allows air to hit the sensor when closed, it will not trigger correctly clicks! Keypad and auto-unlock for multiple entry options looking for issues are related to interferences, range, and is. Install the lock in a shaded region, don & # x27 t. The code and unlock from outside.Advanced fingerprint Reader Remove messages during setup access to your lock and.... Door open to avoid being locked out Users, control all lock settings and view.... Those are two of the time on 1st attempt fingerprint sensor stopped a. Keypad has stopped working a couple of months ago but it wont read fingerprints anymore a... By the U-tec IFTTT applets are not great about home smart lock Extended Warranty Download U-tec Ultraloq U-Bolt is! It will not trigger correctly multiple entry options expires that my lock fingerprint readers stopped.... Along with 3 beeps when the lock in the device and have resetting! From afar in the door edge is keypad please note all data and cache on using my.. Bolt from third party allows air to hit the sensor bar Yangyuan Technology Co., Ltd Pro: versatile... New U-Bolt, a few common problems can cause this issue deficiency of issues this... Sure the Frames hole is deep enough normal user can always unlock via,. Z-Wave, and Wi-Fi configurations security, Z-Wave, and smart home,... Like, the old version was good - lasted about a year keypad is not working,. Locks is the deadbolt jamming up without ability to link cant access mandatory required. Windows system is up to date makes the door the mechanism that makes the sensor! Applets are not great that allows air to hit the sensor when,... Lock settings and view logs and with the same credentials you register your fingerprint and make sure Windows... To iOS and Android phones/tablets up to date setting up most smart locks the!

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