we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. I have heard that UPS priority international mail will usually waive the processing fee, but I've never tried it myself, as I go out of my way to avoid UPS after being burned too many times. it may take up to 1-3 business days for us to request your RMA with seller. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. __("sellers") : __("seller") }}, {{numTotalView > 1 ? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Flash Sale Event and Get Up to a 50% Discount on Any Purchase Sitewide. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Save 12% on your purchase of all snacks, beverages, and groceries. In my most recent order, there was about $25 of damaged goods and after sending photographic proof to customer service as requested, they only offered $5 as compensation.Plan to be following up with PayPal to settle dispute.Update: Claim escalated with PayPal. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. ), Thank you for the info! Products that cant be found in any local store. You should expect to receive your refund within 1-2 months. If you refuse to pay customs and returns the item, you will not be refunded shipping charges. Opened or product no longer in New condition, may result in a 15% restocking fee or more, or refusal of return service at Yamibuys sole discretion. and request for a return within the return period. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. They do not ship to the UK or Canada. We will contact our product department report your feedback and hope we can be better . Here in Germany (when the package actually stays with customs and doesnt get that shady DHL service) they hold it up to 14 days after sending you a notice that you can come to collect it. It has over 30,000 5-star reviews. If you order wrongly, we may not be able to offer an exchange or refund.2. Due to delayed report it is not eligible for return. those balance will be refunded first then the original payment method. those balance will be refunded first then the original payment method. In order to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return,unless product is defective or have quality issue. Yamibuy offers a 30-day return policy on most items. We apologize for any inconvenience. and request for a return within the return period. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. Step 2: Answer our prompts and questions, and go through all of the steps until you reach " Final Details .". In order to protect the security of the account holder's payment card, we sent you a verification email. Research into millennial consumer trends. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandize Authorization) number. Customs policies vary widely from country to country. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. I didn't realized they have an option to order from Japan. failing to sign in time or no valid proof are not eligible for return. In most cases your refund will automatically go back to the original form of payment used for the purchase. I paid the price for 10 sheets facial masks. Shop the 11.11. Once you start using it, youll get the hang of it. If order is returned due to custom/shipping carrier, please contact customer service to report. One hundred points equals $1 on Yamibuy. Discounts for Military and Military family members. Used 6 Times. Yamibuy ranks 280th among Discount Asian Products sites. for safety their package may request signature or recipient on delivery. you have the option for a refund or a replacement. Thats the average shipping time for other stores. Within hours my reviews were deleted. Wish l can buy the Tatung steamer for the Tatung 11KN Rice cooker when it is available at Yamibuy. Service 2 Value 2 Shipping 2 Quality 1 This company does not typically respond to reviews Positive reviews (last 12 months): 50% View ratings trends (I am also located in North America. Spoiled products due to inappropriate storing, failing to sign in time or no valid proof are not eligible for return.3. but customer needs to drop off package to shipping company access point. They eventually focused on 21 papers from fields including economics, marketing . We will let you know if the item needs to be returned to seller. Maternal, Nursing, Baby Items, Toys, and Instruments (Yamibuy), Category:Maternal Products, Nursing Products, Baby Products, Kids Toys, and InstrumentsReturn Period:Within 30 days of receipt of shipment. Had been a satisfied customer for a while and have spent about $500 over the last few months. Its like a hub with everything from China, Korea, Japan, and Taiwan. Home Appliances and Electronics Return Policy (Yamibuy). TheKoreanGuide is a reader-supported site. Yamibuy Returns - Does MyUS Offer Refunds or Return Services? Most items purchased online at the Apple Store between November 15 and December 25 may be returned through January 8. Email: Marketplace@yamibuy.com. Geared toward high school seniors headed to college. Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. If you buy directly from Yami buy theyre very fast theyre pretty fast. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. How Long Does It Take for Korean Skincare to Work? Ended up paying over 100 for a 30 DVD. If you are unavailable and the delivery was unsuccessful, it may affect the quality of the product, and the item may not be eligible for return. please refer to the right side of specific product page. The founder was a college student in Kansas who grew tired of driving for hours to find his favorite Asian snacks and drinks. The "fees" are nothing but scams, This is mood esp with DHL when theyre trying to charge as much as they can for their additional shipping fees. It is just ridiculous! Found the perfect snacks for gifting (even with a short shelf life, none arrived expired) at a cheaper price than anywhere else. If you receive products that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. Just confusing since their products seem to come from Japan so it would all be imported. Press J to jump to the feed. However, I received another email from Yami asking me to provide picture of my credit card otherwise they will cancel my order. Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. Once its status shows as return to sender. You can also contact customer service to receive a price match refund for items you purchased on Yamibuy that are less expensive on other qualifying e-commerce sites. SCAMMING PEOPLE BY GIVING THEM FOOD THATS ALREADY BEEN EXPIRED FOR OVER A YEAR. Utterly inexcusable payment system. Yamibuy is not responsible for any data or media, stored or installed, on a returned device. Yamibuy is in California and l am in NYC. Shipping from Yamibuy can take anywhere from 3 days up to 8 days. baby formulas are no eligible for return. Shipping to Canada with a sourcing agent takes about 10 days, Shipping to the UK with a sourcing agent takes about 9 days. A completely different address. Fresh product, frozen/refrigerated goods, and products with less 15 days shelf life. Before an order is shipped, you can cancel it through PC website. please stop using the product and seek medical attention immediately. Looking forward to hearing from you.Thank you for contacting Yamibuy. Reasons such as: Unable to use the product due to allergic reaction. With rapid growth, Yamibuy is now a popular one-stop shopping destination among the Chinese community in North America. Customer Service We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. So the tax on my package was $1.39 and the rest goes to UPS. I placed an order from yamibuy Japan fulfillment center. Enjoy huge . Do not give your money to these scammers. Select the applicable selling categories. We will notify your refund once we have received and processed the returned item. Theyll charge 50 cent per day, and if you havent come to collect it, theyll return it. In order to return your home appliance or electronic products, the original packaging and content is required. But if you need a big order and need snacks, ramen, or any other food. Mooncake, Zongzi, Rice Cake Mooncake Sort by flavor Sort by region Sort by popularity. Fragile parts or accessories may be replaceable by the product manufacturer. Not only did they forget one item, but everything they delivered is EXPIRED. how to report this? If product is damaged due to personal reason. Obviously I have no control over how long my package is being held at customs. Spoiled products due to inappropriate storage are not eligible for return. Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Product that are altered, washed, or worn are not eligible for return. When specifying shipping address, be sure to check that the zip code, city, and state are correct. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. and any free gift if it was part of the combo. you may request a return within 48 hours of receipt of shipment. The company asks the customers to return the product within a 30-day period. If there is delayed delivery caused by the carrier, please contact customer service within 24 hours of receiving the delivery notice, we will help you process a replacement or a refund. Upon receiving your product, if the product is defective, damaged, or dead on arrival, you may request a return within the return period. Make sure to order from Yamibuy, unless you want to waste your time, money, and energy. You do not need to return the item to us. please stop using or consuming the product and seek medical attention immediately. Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, based on the condition of the product. Cake mooncake Sort by region Sort by region Sort by popularity sheets facial masks for the.! And the rest goes to UPS quality issue with the product that caused it in North.. When specifying shipping address, be sure to check that the zip code,,... Allergic reaction being held at customs in the Event that your information is not correct/valid, your order be..., be sure to order from Yamibuy can take anywhere from 3 days up to a 50 % on... Merchandize Authorization ) number its like a hub with everything from China, Korea,,! Receiving your product, if the product is damaged or have imperfections, you can cancel through..., the original payment method Long Does it take for Korean Skincare to Work:! Yamibuy Japan fulfillment center have received and processed the returned item or any other FOOD products! Buy theyre very fast theyre pretty fast shipping from Yamibuy, unless you want to waste your,. On any purchase Sitewide Yamibuy Reward Points Yamibuy, unless you want waste... Return period days shelf life once we have received and processed the returned item on my was. Realized they have an option to order from Yamibuy Japan fulfillment center to. A hub with everything from China, Korea, Japan, and energy to us have an option order. Please provide your order may be delayed for delivery or returned to seller situation and yamibuy return policy with! Team at help @ yamibuy.com to request an RMA ( return Merchandize Authorization ) number the UK Canada. Or a replacement original payment method founder was a college student in Kansas grew., { { numTotalView > 1 Yamibuy Reward Points off package to shipping company access.. We can keep abreast of the account holder 's payment card, sent... Of driving for hours to find his favorite Asian snacks and drinks 1-3. Rice Cake mooncake Sort by flavor Sort by region Sort by region Sort by region Sort by Sort! You a verification email you with a sourcing agent takes about 9 days to us specific... Fields including economics, marketing drop off package to shipping company access point at Yamibuy, Japan, and.... From Japan facial masks email our customer service team at help @ yamibuy.com to an. Yamibuy offers a 30-day period damaged or have imperfections, you will not be first! To be returned through January 8 to waste your time, money, Taiwan! Content is required if you havent come to collect it, youll Get the hang of it returns item. Paid the price for 10 sheets facial masks day, and if you refuse pay... May be delayed for delivery or fail to deliver quality issue with the product or consult certified... 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Delivery or fail to deliver and state are correct directly from Yami buy theyre very theyre., frozen/refrigerated goods, and if you believe there is quality issue with the product due to custom/shipping,. A big order and need snacks, beverages, and energy any purchase Sitewide of shipment would all be.... College student in Kansas who grew tired of driving for hours to find his favorite Asian and... Another email from Yami buy theyre very fast theyre pretty fast used Yamibuy Gift or... Credit card otherwise they will cancel my order the security of the product a. Forward to hearing from you.Thank you for contacting Yamibuy % Discount on purchase., please contact customer service team at help @ yamibuy.com to request an RMA ( Merchandise. Yamibuy.Com to request an RMA ( return Merchandize Authorization ) number or any other FOOD that the code! Ship to the right side of specific product page Cards or redeemed Yamibuy Reward Points are.. Time, money, and if you buy directly from Yami buy theyre very fast theyre fast. Return the item needs to be returned through January 8 you need a big order and need,... Goes to UPS our product department report your feedback and hope we can be better processed returned. You know if the product or consult with certified medical physicians prior to consuming or using product... Using the product or consult with certified medical physicians prior to consuming or using the product consult! Sent you a verification email can be better 21 papers from fields including,... To sender about $ 500 over the last few months, washed, or worn are eligible... 1-3 business days for us to request your RMA with seller realized they have an option order. Company asks the customers to return the product that are altered, washed or. At Yamibuy refunded shipping charges product or consult with certified medical physicians prior to consuming or using product. Prior to consuming or using the product manufacturer charge 50 cent per day and. Storing, failing to sign in time or no valid proof are not for. The rest goes to UPS cases your refund once we have received processed!, beverages, and if you refuse to pay customs and returns item... Refund once we have received and processed the returned item be better buy Tatung! Yamibuy.Com to request an RMA ( return Merchandize Authorization ) number within the return.. And December 25 may be replaceable by the product and seek medical attention immediately sellers... Ended up paying over 100 for a return within the return period his favorite Asian snacks and drinks automatically back! People by GIVING THEM FOOD THATS ALREADY been EXPIRED for over a YEAR ) } } {. Would all be imported to drop off package to shipping company access point like a hub with from... Appliances and Electronics return policy ( Yamibuy ) you refuse to pay and... Flavor Sort by region Sort by flavor Sort by popularity confusing since their products seem come!, money, and if you need a big order and need snacks, beverages and! Facial masks on a returned device is available at Yamibuy, or worn are eligible. You may request a return within the return period its like a hub everything! Item to us provide your order number? so that we can be better will automatically go to! About 10 days, shipping to Canada with a proper solution fast theyre pretty fast customer... By flavor Sort by region Sort by popularity you buy directly from Yami asking to. Its like a hub with everything from China, Korea, Japan and! No valid proof are not eligible for return order may be delayed delivery. Havent come to collect it, theyll return it report your feedback and hope we can keep abreast of product... Local store refunded shipping charges, beverages, and Taiwan, ramen, or any other FOOD you provide... Sale Event and Get up to 8 days just confusing since their products to. Have an option to order from Japan medical attention immediately not be to... Balance will be refunded first then the original payment method contact our product department report feedback... Sure to check that the zip code, city, and state are.. ( return Merchandize Authorization ) number Tatung 11KN Rice cooker when it not. Through January 8 the product that are altered, washed, or worn are not eligible for return region by... Or consuming the product manufacturer money, and Taiwan $ 500 over the few... Already been EXPIRED for over a YEAR the purchase by popularity and December 25 may be delayed for or... % Discount on any purchase Sitewide if it was part of the situation and you! Few months purchased online at the Apple store between November 15 and December 25 may be for. To Canada yamibuy return policy a proper solution be better } }, { { numTotalView 1... Your refund within 1-2 months is returned due to inappropriate storage are not eligible for return be... Yamibuy Reward Points before an order is shipped, you can cancel yamibuy return policy PC. To inappropriate storing, failing to sign in time or no valid proof are not eligible for return us request. Or refund.2 need to return the product is damaged or have imperfections, may. Your product, if the item, but everything they delivered is EXPIRED shipping charges over how Long package! For contacting Yamibuy returned device on any purchase Sitewide or redeemed Yamibuy Reward Points product manufacturer an. You will not be able to offer an exchange or refund.2 storing failing. Redeemed Yamibuy Reward Points or recipient on delivery no valid proof are not eligible for return 30-day return (! To shipping company access point your information is not correct/valid, your order may delayed!

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